learn more The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. To be eligible for text notifications, you must be enrolled in Securus Online. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? This account can be used by incarcerated individuals to purchase certain of our services. The rules include instructions on how to file an arbitration. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? Does the mobile app allow you to save cards on file as well? You agree not to use anyone elses account at any time without the permission of the account holder. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. transacciones recurrentes, todos los pagos se efectuarn en dlares Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. We will attempt to troubleshoot the issue. What do I do if the Securus app wont open? Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. actualizados a la direccin de correo electrnico que usted le Dispute will be given the broadest possible meaning allowable under law (Dispute). Refunds are processed within 60 days after your request is received. Law Firm and Lawyer Communications Privatization. IVR / TELEPHONE CARD INFORMATION AGREEMENT. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Small Claims Court or Arbitration. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Is all JPay Email moving to Securus eMessaging? Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. This license to us will end when your content is deleted from our systems. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. How to set up an account through Securus. All Messaging Solutions purchases are non-refundable. will substantially conform to its published specifications under normal use. The Privacy Policy is incorporated herein by reference. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Dallas, TX 75265-0757. We are unable to send a text message to landlines or computers capable of receiving text messages. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Shipping and handling costs are included in the purchase price of the Tablet. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. Usted puede cancelar esta autorizacin en cualquier momento If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. How do Idetermine what type of account to make a payment on? The Contact Center is open seven days a week 24 hours per day. We refer to these products and services as our Products. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. Most built-in cameras on laptops are sufficient in terms of picture quality. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. SIGN UP NOW WITH SECURTEL AND START SAVING Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. Pricing, California Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Telephone Service. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. General Information At Securus, we're committed to connecting what matters. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. Can I get a refund if I make a deposit to a Securus Debit account? Up to $3.00 cash; Up to When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. By clicking below, you agree to the Recurring Transactions Terms and Conditions. Securus Technologies is a U.S.-based communication provider for incarcerated persons. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. These email communications may include marketing communications relating to our Products. Esto es completamente opcional y para su comodidad en el uso de los servicios The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. . estadounidenses. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. How do I block a text message from an inmate? All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. Video Connectsessions are pre-paid and non-refundable. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. Your rights and duties under these terms are not assignable by you without our prior written consent. barring of further use of our Products or website. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. We may allow other parties to offer and provide you products and services on our website. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. A description of applicable state specific terms is available here: State Specific Terms. I agree to be contacted . Serve, Facilities & Can I use both JPay and Securus at the same time? para que almacenemos su informacin o su tarjeta de crdito o This chat history will be cleared once you click the END CHAT button. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. How does an inmate get a refund in the Securus Debit account once they are released? Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. In most cases, payments are posted to accounts within one hour. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. Any permitted links to our website must comply will all applicable laws, rules, and regulations. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. You are responsible for maintaining the confidentiality of your username, password and account information. Should I fund anAdvanceConnect account or a SecurusDebit account? How do Idetermine what type of account to make a payment on? In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. (b) Maximum Liability. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. What things should I consider and do if a payment has not posted to your account? 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