Store credit never expires, and you can use it at ANY ross, regardless of state. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. However the experience was terrible. Bag was extremely heavy. This is just not right. At TJ Maxx when you return for another size they just wave you through. Both close at 7pm. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! Well, perhaps it . I'm without a car so I go thru shoes fast. She refused to give me credit today? He was nice, but I thought to myself, "since when does security does the supervisor's job?" I have worked in the retail industry and know a bit about returns for many stores. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? this is of course when you have your receiptwhat is Ross's return policy? In regards to Ross asking for your Drivers license number: its not illegal. I shop at Ross almost twice a week. 6476. I assume if a credit card was used maybe it would take longer? 5 days and I had a receipt. He never left the store with it. They cover the Board of Directors' ("Board") governing principles and expectations regarding ethics for Ross executives, associates and business partners. credit for $14 and paid the balance of $22 with my Discover card. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. She got even ruder and mad. Clothing I try on at home, as I do not trust the stalls in the store. Pre a lotions i wanted to debolve and i did not smell them so ugly smell that i smell better without these rubbish. The store would not give me a refund to the card I used for the purchase - only store credit. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. WHY??? I'll get all the deals. I tried to explain that it is against the law in ohio to sell defected items. So for me it did not take long. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take article at here. The workers can wear a top of any color. Styles, colors and items will vary by store. our other articles on return policy. Where is Buttermilk in Walmart? On Tuesday I purchased apps 160.00 in merchandise. I have never had a problem in the past getting just store credit. Any feedback from Ross would be greatly appreciated. I told the cashier it better not be damaged BC IT IS A GOWN! It was in new, mint, as-sold-as condition with the receipt. Returned two days later to purchase matching shirt & misc., approx. Can i ask why or should i go back and lt the store know. Any qualified applicant or associate with a disability who requires an accommodation in order to perform the essential function of the job should contact a member of the Human Resources team and request an accommodation. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Ross is a store I do not usually go to. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. 11.12.17. V My mom returned a gift without a receipt. He doesn't like the smell so we asked if he could get a refund. While many organizations are rushing to rethink parental leave policies, wellness benefits, and extending remote working policies after this pandemic, bereavement policies probably haven . What is going on. At that same time, I returned the color of towels I would not be keeping. The associate that came over to help was rude as well. Returns at Ross are super easy if you stick to their company policies. Clearly the message sent is that they don't value they customers. 3. When I ask why. What a horrible way to do business. Anyway, they told me they could not take back liquids. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. I should've get lamp at ikea. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. You can ask for an exchange only if the software turns out to be defective. Can I return items at the Ross store without the receipt? Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. They answer my questions without attitude and fold my clothes most times without me asking. I was told by wiman in returns that once you remove the tags they cannot take back. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. Welcome to ROSS Contracting's employee intranet. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. Daily health checkups of all the associates working in the store. Change their return policy. Just take your product in its original condition back to your local Ross store with the purchase receipt. Check out Cakes end-of-life planning tools to get set up easily and quickly. NEVER WILL ENTER THE STORE AGAIN. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Size: XL Ross dress for less. My tag said rose fascia which is a color. 2: Price Ticket removal. Disappointed. The beginning of this clip features two back-to-back promo clips. Layton - you've lost my business. WHAT!!! Ross is a California based discount department stores chain, targeting middle-income households. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. Update- I did get the refund within a day or two of posting this, thank God. Crappy store, we don't need these type businesses in our town. Oakland, CA. I asked how many I had and what was the dollar amount. Note: Pack your product properly with all the components that originally came with the product. Ross wont provide refunds on opened software items. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. Any relationship counselor will tell u that. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. They will not provide returns/refunds if you've already opened the software. 2) keep your receipts have all ross receipts in one place I have been holding to these with receipt waiting for them in Dubois PA to open back up. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. In addition, they required me to Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. you don't want to look up the items one the receipt??? I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. You will get your refund in the same form as the payment method. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! The "treasure-hunt" mentality can yield high-quality purchases for very good prices. I'd rather buy it,think about and decide when not having to rush to a decision. Zachariah Herman. 4. Which i spent $250+. Why? A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. I went in to the Ross in Hemet California today to do a return. It was purchased on 12/24 and returned on 12/26. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Store Associate in Birmingham, AL, Alabama, Current Store Protection Specialist in Tucson, AZ, Arizona, Current lead loss prevention specialist in Lake Worth, TX, Texas, Current Sales Associate/Cashier in Winston-Salem, NC, North Carolina, Current Store Protection Specialist in Kirkland, WA, Washington State, Store Protection Specialist salaries ($30k), Location Planning Analyst salaries ($61k). I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. Just take your product in its original condition back to your local. I bought that pair of shoes yesterday. at MATCHESFASHION. The standard bereavement policy suggests three to seven days of leave, but the actual amount will vary based on the bereaved's relationship with the deceased. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. You can check the backside of your receipt to know the same. I bought a pair of shoes for my son. They advised that they could not make the adjustment. Most bereavement policies differentiate between the loss of a core family member versus peripheral family and friends. Swimwear and lingerie should be returned with the original ticket attached. The Ross Senior Discount. If you are debating an item, leave it. I used to love finding bargains at Ross. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. If you want to rent something find a different store to shop at. O, dear! 2y. Required fields are marked *. When it was time to do my return she told me she couldn't return it. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. Ross Stores offer a wide variety of high-quality clothing without the big-name store prices, so you get a bargain the moment you go through the front door. Start from the deepest clearance areas and work your way into the regular areas. complete sets of bath towels for a wedding gift. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. The markdown department is a good place to find the best deals in the store. By the way, my mom is 84. Return Policy. I said what about me? I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. How stupid!waste of time. Cashier needs to learn more about return policy of Ross. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. I recently visited a Ross in Deptford NJ. Never again will I go back ever and will make sure to spread the word on this terrible ran store. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. If the description is clear and it's obviously that product, then we will return it. January 7, 2022 . She explained that October has 31 days. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. Much better deals there. Ross Dress For Less stores t-shirt ad vertisement by Tshirtfest. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. They said it took a couple days for the credit to post. Why can't Ross honor a legitimate mistake. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. I'm the shopper who hates to try clothes on in a store. I had a valid receipt to return paints that I worn once then washed. Plan on reporting Roses to consumers board. This particular employee was accusing me of switching the tag. The 2nd associate told the first one to leave and she took over. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. Well, I'm not one of them!!! two different colors and would decide later which color to keep. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. This past visit I encountered a rude and non professional employee. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. 8. I bought 3 dresses 2 weeks ago. No customer should be treated in this manner. Ross is an equal opportunity employer. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. A day hasn't passed by. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? Copyright 2012 - 2023, ReturnsAndRefunds.com. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. This not common practice in all orher department stores. I'll get all the deals. I asked. Also, theyll exchange the item only if the product is available in stock at that time in the store. Never had an issue with hundreds of products bought at Ross till today. I feel like they took advantage of her. They yell at everyone on the line like we are cattle. Also, a lot of places ask for ID so that they can keep track of you. The subtotal on my receipt was $35.93. Manager could have easily taken it back. Also who cares if someone knows your divers license number, that os not sensitive information. I bought a bottle of mens cologne yesterday. But will call someone smart enough to show the nike policy. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. WORST RETURN POLICY EVER!!! If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Why can't Ross honor a legitimate mistake. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Not with jewelry item but clothing items. This information will prove to speed up your process. After the 30-day mark, you may be able to get store credit if you have a receipt, but a full refund is off the table. Ross is the only store I ever have problems with returns. He added that he would accept the ID of her son who was with her. It's a free program that seniors ages 55 and older can sign up for. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. The price is right and you can always find what you're looking for. So I'm out the total of 23.00 dollars. What can you tell the job seeker about Ross Stores's Bereavement Leave? Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. Never had an issue with hundreds of products bought at Ross till today. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. I went to the Ross in Ocala on the Blvd. Ross is a great discount store, be a smart buyer! As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. I did not use it, damage it or wash it. I have returned items before, with the receipts, and have had no problems. Get a Sale Alert. store without the unnecessary long wait time and have a store that cares about customer service! O, dear! I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. The receipts states a different description than the actually jewelry item. References to gender, weight, mental health, physicality and race in the fantasy world of So screws everyone over because we have to work longer or more often doing more than one job, Regular employees can't afford to have that. You take a chance every single time you purchase something that it will break or come apart. This summary explains how grief, mourning, and bereavement . I was like wow he never even left the store, but because he opened it its non refundable. You do not even have your receipt and they are already screaming "Next!" That is absolutely absurd to me! Is this even legal? Return policy just not right!! BETTER FOR ME! Oh and jewelry can NEVER be returned, that is a health hazard. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. It was a mess. Accompany the products with the original purchase receipt. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Response was yes they should but sorry. You want cheap stuff but and you call them crooks but in reality its not. I had to argue with store clerk. I was never told I could not return an item that had been marked down. I also explained that I loose these papers easily. TJ max around the corner is open too. I asked. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. I asked the cashier and she said "the machine wanted it." Password. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. Apartment? gifts for Christmas often do not come with a receipt. Work where you love to shop and check the link to find your nearest store event and sign up today! She just kept interrupting me and would say it doesn't matter!!! So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? 10. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. I tried to return items bought for my daughters room makeover. 5. In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Ross will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the Company. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Isn't that a way to see and know if they have defaults? This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. Throwing $32 dollar for nothing! Get started with your Free Employer Profile. Keep in mind.l, by store policy the limit is $50 without a receipt. For your information, and again: I replied yes, she immediately caught an attitude!! Ross will only offer an exchange in case the software turns out defective. If it takes a second to take it should take a second to return. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. Can I still return them? To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. Yes, you can. Plus, it's an item that would be put back on the shelf and resold. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. I had my receipt also! They had the same shoes for $50, I paid $34 because the tag said ladies shoes. One I had the receipt for and the second pair I did not. Loss is hard. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. Empowering Our Associates. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. (these are the people who ruin it for the honest ones.) I took the items to the Farmington store and they returned them no questions asked. Ross has the WORST return policy. Now he's out $21.00. I was asked to give my driver's license to be entered into the computer. House? I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. Ross can you please help me out? I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction.

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