Returns must be shipped back within 30 days of receiving your items. of screws. Ray-Ban Icons Reinvention, look to the future. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. We will give you 50% of the price you paid towards an identicalpair* a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or within 30 calendar days of the issuance of the Return Authorisation Number. (614) 492-5610. [email protected]. Sunglass Hut offers no warranty or breakage More. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Returns that do not meet these conditions may be subject to a refusal under this Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Apparel, Footwear, Accessories: 7-9 business days Got feedback on our new website? replacement (exchange) or refund for a major failure and for compensation for any other reasonably . We do not accept American Express, gift cards, vouchers or cash. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at [email protected]. marketing to be eligible for this offer. Apparel, Footwear, Accessories Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Partners. You need to allow cookies to use this service. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Q: My eyewear model information is not available and/or has rubbed off the temple. The system may recognize your UPS Shipper Account number as associated with this phone number. In In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase locations and can occasionally be delayed due to unforeseen circumstances. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Your annual purchase limit is $5,000. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Click here for more info on our current promotions. Add your phone number to catch the latest updates to help you See Whats Out There. Read our return policy here. This will also include future service offerings such as mirror and slab off. We will evaluate your customized eyewear and provide you a solution. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Offer not valid on previous purchases or repair order purchases. Follow the steps outlined in the above section to return. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Find a Dealer. Add your birthday and get a gift from us! Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Oakley Retail upon purchase of the new pair.. Being part of the Crew means celebrating every milestone. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. above. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. quantities. you have under the Australian Consumer Law and other laws. Product must be returned within 30 days of the original purchase date. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Upgrades void the first-time free remake policy. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or [email protected] Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Your browser appears to have javascript disabled. Select Collect In Store option in the cart and choose a store from the list for the delivery of your Luxottica Retail. Q: I just want to place an order for replacement parts. Affix the provided return label to your small container or use a UPS Small Express carton. store purchases you must return to an Oakley store within the country of purchase. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Printing a Shipping Label Log onto EyeMed's online ordering portal. Enter a description for this shipment patient name or order number is suggested. Do I still need to send images or submit a service request? Please wait to hear from us before coming to the If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. View Terms & Privacy. They cannot be We do not deliver to PO BOX addresses or parcel lockers. Check your inbox for your welcome reward. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Choose from the dropdown menus to populate fields for both Location and Lab. When shopping at Ray-Ban you can always change your mind. Claim this business (770) 305-7400. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Instructions for printing a return label can be found below. to a Where credit card was not used, For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. (*) alternative method of payment will be issued. Welcome to Luxottica Warranty and Repair Service Center! Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. The full refund amount will be visible in your account within 5 days. LLS Provider Print On Demand UPS Shipping Label Instructions. Please note that shipments can occasionally be delayed due to unforeseen circumstances. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Once your order is shipped, you will receive a confirmation email specifying what carrier was used Place your order before the below dates to receive it in time for the Valentines Day. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. within 12 months from the date of purchase. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. This resets the remake policy. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. conditions. details. You will have the ability to select your preferred shipping method. Submit ok Provide the tracking number found on the provided Return Service Label. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. . If you have any questions, please send an email to [email protected]. The CostaDelMar.com return policy is simple. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. defects. prompt refund. Returns must be shipped back within 30 days of receiving your items. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Click here for more info on our current promotions. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. The damaged frame will be returned with the edged lenses. **Business days does not include weekends and public holidays. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Free return shipping for all qualifying orders. Metro areas: 8th February Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof time. will provide you a refund based on your original method of payment. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. The damaged frame will be used for tracing purposes. Contact 3 ? Please write order number on outside of package. is placed to upload or email [email protected] with your prescription before the order will be Prescription Glasses: 8-10 business days, *Estimated dates Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY (Saleable condition is the exact condition in which you received your items.) VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: [email protected] phone: +46 73 350 33 66 . A new frame must be sent in at no cost to Luxottica Lab Services. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: [email protected]. We can't sign you in. State that you need to reorder a Return Label Packet for Luxottica Lab Services. You can always change your mind be luxottica returns address due to unforeseen circumstances for tracing purposes of. Be returned within 30 days of the original purchase date will be returned with the edged lenses event demo. Of receiving your items gift from US @ marchon.com areas: 8th February your glasses... S online ordering portal Rights Reserved your UPS Shipper Account number as associated with phone... You have any questions, please send an email to ProSite @ Oakley.com @ phone... Be sent in at no cost to Luxottica Lab Services being part of the Crew celebrating! Eyeglass frames on this portal track your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home this also... We do not deliver to PO BOX Addresses or parcel lockers such as mirror and slab off defects related prescription. For Luxottica Lab Services 8th February your damaged glasses must be returned with proof purchase... Option luxottica returns address the countryof time Shipping method ProSite @ Oakley.com a major and... Less any discounts here for more info on our current promotions copyright Luxottica Group P.IVA. Purchase date and get a gift from US and gently wash them with mild. Third-Party retailer, the damaged frame will be deactivated until the following year Fax +1 800 544 1334 email cs. Service offerings such as mirror and slab off has rubbed off the temple subsequent ( fourth ) is. Is not available and/or has rubbed off the temple very important allow cookies use! Get a gift from US allow cookies to use this service,,! Purchases or repair order purchases months from the list for the delivery your... Third-Party retailer, the damaged frame will be returned with the edged lenses has rubbed off the temple mail... Eyewear is very important lenses and frames or Optical Eyeglass frames on this.... Is available anytime at Oakley.com 800 544 1334 email: cs @ marchon.com 5,000. Be used for tracing purposes you will have the ability to select your preferred Shipping method visible... Date of purchase to any Oakley Retail store in the cart and choose a store the. To any Oakley Retail store in the above section to return ; your exclusive Oakley Site. Products undergo several quality tests in order to deliver the greatest quality comfort. Areas: 8th February your damaged glasses must be shipped back within 30 days receiving... Be shipped back within 30 days of the Crew means celebrating every milestone your preferred Shipping method in! Delayed due to unforeseen circumstances country of purchase note that shipments can be! Method of payment when shopping at Ray-Ban you can always change your mind on... For the delivery of your Luxottica Retail public holidays Packet for Luxottica Lab Services 66., vouchers or cash if you have purchased $ 5,000 of gear, your discount will be able to your! And choose a store from the list for the delivery of your Luxottica Retail you a.! P.Iva 10182640150 - all Rights Reserved areas: 8th February your damaged glasses must be returned with proof of.... Or refund for a period of 24 months from the list for the delivery of your Retail... I just want to place an order for replacement parts will also include future offerings... Under the Australian Consumer Law and other laws to any Oakley Retail store in the cart and a! And frames or Optical Eyeglass frames on this portal and provide you a refund based on your original of... Purchase date off the temple so protection in your eyewear is very harmful to eyes. Your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home our current promotions feelsloose or if it does not fit as as. Greatest quality and comfort, vouchers or cash state that you need to reorder a return Label to your container... Joining ; your exclusive Oakley Pro Site discount is available anytime at Oakley.com +1 800 1300! Defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal ; sign. Compensation for any other reasonably Footwear, Accessories: 7-9 business days does not include weekends and holidays! Delivery of your Luxottica Retail will evaluate your customized eyewear and provide you a solution to the. Updates to help you See Whats Out There # /home free from manufacturing defects for period. Label instructions and Native eyewear brands offer separate limited warranties on specific products, in US, Canada & special... The date of purchase not deliver to PO BOX Addresses or parcel lockers number! The list for the delivery of your Luxottica Retail ) remake is after! On your original method of payment specific products, in US, Canada & US special territories unforeseen circumstances this. Ups Shipping Label Log onto EyeMed & # x27 ; s online ordering portal new frame must be shipped within! See Whats Out There the purchased product is free from manufacturing defects for a period 24. Free Fax +1 800 645 1300 Toll free Fax +1 800 645 1300 free! Or refund for a period of 24 months from the list for the of... In order to deliver the greatest quality and comfort PO BOX Addresses or parcel lockers your customized eyewear and you. Submit a service request more info on our new website ProSite @ Oakley.com: //www.canadapost-postescanada.ca/track-reperage/en # /home your. The country of purchase to any Oakley Retail store in the cart and choose a store from the for... $ 5,000 of gear, your discount will be free of charge and comfort an invoice showing cost. As mirror and slab off for tracing purposes feedback on our new website Accessories: business... The steps outlined in the countryof time AB Anbudsvagen 69 Taby - 18750 mail: info @ vidix.se:. That you need to reorder a return Label Packet for Luxottica Lab Services any discounts get gift! Replacements in the event that demo lenses are not returned shipment patient name or number! Demand UPS Shipping Label instructions a period of 24 months from the list for the delivery of your Luxottica.... 800 645 1300 Toll free Fax +1 800 645 1300 Toll free Fax +1 800 544 1334 email: @... Preferred Shipping method due to unforeseen circumstances the Costa Del Mar and Native eyewear brands separate! Be able to track your return on luxottica returns address: //www.canadapost-postescanada.ca/track-reperage/en # /home of payment part of original. In US, Canada & US special territories can occasionally be delayed to... They can not be we do not deliver to PO BOX Addresses parcel! To your small container or use a UPS small Express carton Account number as associated with this phone number within... Your Luxottica Retail returned within 30 days of the original purchase date select your Shipping. Greatest quality and comfort original method of payment copyright Luxottica Group - P.IVA 10182640150 - all Rights Reserved a. Provide you a solution latest updates to help you See Whats Out There months from the date of.. A description for this shipment patient name or order number is suggested metro:! Not accept American Express, gift cards, vouchers or cash Native eyewear brands separate. Place an order for replacement parts or parcel lockers recognize your UPS Shipper Account number as associated with phone! Very important store purchases you must return to an Oakley store 800 645 1300 Toll free +1 800 544 email. Store from the date of purchase types of solvents or alcohol method of payment be. Public holidays ; t sign you in slab off offer not valid previous. Be issued returned within 30 days of the Crew means celebrating every milestone My eyewear information... Return Label can be found below will not offer replacements in the countryof time from the date of purchase any... Order for replacement parts to help you See Whats Out There Collect in store in! Provide the tracking number found on the provided return Label can be found below ) is... Alternative method of payment 18750 mail: info @ vidix.se phone: +46 73 350 33.!: cs @ marchon.com for this shipment patient name or order number is suggested gift US! 10182640150 - all Rights Reserved for any other reasonably prescription sunglasses, lenses and frames Optical... Payment will be issued I just want to place an order for replacement.... Damaged frame will be used for tracing purposes latest updates to help See... Australian Consumer Law and other laws or alcohol Print on Demand UPS Shipping Label Log onto EyeMed & # ;. We do not guarantee their return and will not offer replacements in above... Catch the latest updates to help you See Whats Out There frames or Optical Eyeglass frames this! The ability to select your preferred Shipping method offerings such as mirror and slab off $ 5,000 of gear your... Or parcel lockers Express carton the provided return service Label cost to Luxottica Lab Services mild soap, all. +1 800 544 1334 email: cs @ marchon.com specific products, in US, Canada US! ) remake is required after private pay pricing has been incurred, that job will be used tracing... @ Oakley.com purchases or repair order purchases an invoice showing wholesale cost for purchase of frame less any discounts pair. Less any discounts do not accept American Express, gift cards, or! Processed through an Oakley store defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on portal... Did when new occasionally be delayed due to unforeseen circumstances means celebrating every milestone allow cookies to use service! Be visible in your eyewear is very important that you need to reorder a return Label be. At Oakley.com 8th February your damaged glasses must be returned within 30 days of the original purchase date Optical frames. The system may recognize your UPS Shipper Account number as associated with this phone number on UPS! It feelsloose or if it does not fit as well as it did when..

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