Bitcoin is a digital currency that is based on mathematical formulas, not a. Reeds jewelers is a u.s. Everything went very well. It was not delivered because the package was transferred to a different department delivery System in mid transition. The truth is, consumers are shopping for products much differently than they were twenty, ten, or even five years ago. ""I love this business," Alan says, "and the foundation of our company's growth will be the business practices my father taught us . The reason for closing after 97 years was, Stiffening online competition, rising rents and shrinking profit margins.. Even though most basic elements such as the four Cs seem to go awry when speaking with Reeds staff and I truly feel for any first-time diamond buyers who seek information at a Reeds store. Reeds Jewelers is a U.S. retail jewelry company founded in 1946 by Bill and Roberta Zimmer in Wilmington, North Carolina. To learn more, click here. I was visiting my family for the Christmas holiday when I stopped by Reeds to see if they could help repair my diamond pave wedding band. I love it, thank you! REEDS also carries an extensive collection of designer watches including: Rolex, Breitling, Omega, Tag Heuer, Swiss Army, Tissot, Movado, Nixon, Michael Kors, Citizen Eco-Drive, and Bulova to name a few. The whole time at Reeds, I couldnt help but think about what kind of commission and incentive structure they have in place. Hi Sylvia, Thank you for the 5-star review! Our finance personnel consistently goes the extra mile to ensure you have the best purchasing options and prompt refund processing. REEDSs sales team boasts a vast knowledge of both products and people, and helps guide customers through difficult shopping decisions--from buying an engagement ring to finding the right Fathers Day gift--with expertise and enthusiasm. The implementation process began in May 2020 and by August nearly all marketing communication had been transitioned onto the marketing platform. A necklace ordered for a milestone birthday did not arrive on time. It goes against our guidelines to offer incentives for reviews. [7], In February 2004 the company returned to private ownership by the Zimmer family, making it one of the largest family owned jeweler in America. You will get far more bang for your buck if you buy from a reputable online retailer like James Allen or Blue Nile. Sincerely Blane and Mady, Hello Blane and Mady,Thank you for the 5 star review! Affordability is an essential factor for consumers, especially those shopping on a budget. The baby boomer generation of retail jewelers are reaching, or are past, retirement age. We cannot wait to assist you in growing your Pandora Collection! We're thrilled to hear you had such a wonderful shopping experience with Daniel. Online jewelers know that their success hinges heavily on customer reviews, and any reliable online jeweler ensures quality products and expert support every step of the way. We're so glad that you found us and that we were able to help you locate such a beautiful ring. The retailer also carries the world's most luxurious brands: David Yurman, Rolex, Roberto Coin, Mikimoto, TAG Heuer, and Pandora to name a few. [8] In 2014, Reeds announced the acceptance of Bitcoin, a digital currency, both in-store and online at reeds.com. The passion for exquisite jewelry and world-class customer service runs deep at REEDS. Sometimes I do receive a commission when you click on links and buy the products. Though most operate under the reeds jewelers name in malls where reeds has already staked a claim stores are called mills jewelers. Her upselling was not only rude, but a terrible sales tactic. REEDS is devoted to quality. He would often tell his associates: "The most important thing I've learned is that you never argue with a customer. The money saved can be used for the wedding of your dreams, or a honeymoon you will remember for a lifetime. If repair work is identified during the inspection process and you purchased . In the rings department alone, you can buy a $36,000 forevermark diamond solitaire measuring 3ct, an alex and ani ring. The most distracting part of the sales experience however, is the constants attempts to upsell. We're delighted to hear how much you love your order and that we could help you find such a great piece. Reeds now operates out of 13 states. Hi Bryant,Were so pleased that you appreciated our packaging! "[1] By 1979, Reeds Jewelers maintained two dozen retail outlets. Bills motto was The harder you work, the luckier you become. To that end, REEDS was one of the first jewelers to provide late-night hours to give customers greater shopping convenience. Customer service response to my questions and follow ups was on point, my questions and concerns were not disregarded. Reeds Jewelers sells diamonds and precious gems, fine jewelry, brand-name watches, Pandora charms, Swarovski crystal, and jewelry accessories in its chain of retail stores primarily located in shopping malls and in its online store Reeds.com. Unfortunately, the necklace was set to be sent to the celebration destination in another state, arriving the next day after we left. Before, we were sending about 95% marketing messages and 5% triggered messages. The experience to return a jewel was so safe and easy.Customer service answers right away your emails and makes transaction go faster.I will definitely buy from Reeds again. Hello cynthia, we appreciate the fantastic review and are glad we could be of service. We asked some pretty basic questions and the answers were all over the place. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. For further press information, please contact Mecah at Fieldworks on: I cannot recommend Reeds. Giving the promise of a J or above in color can have price disparities that will go into the thousands. The late 1970s was a difficult time for the retail jewelry business as the price of gold tripled due to inflation. REEDS has focused on putting its customers front and center of its business for over 75 years, so we were delighted to help them extend that highly personalized, one-to-one customer service strategy into their digital marketing capabilities, says Tink Taylor, founder and president of dotdigital Group. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. Young people are less and less likely to enter into the jeweler trade, making it very hard for family businesses to stay open or for baby boomers to find younger people willing to take over the business. Reeds was founded by Bill Zimmer and his wife Roberta in the 1940's. They slowly grew the business until the 1980's when Alan Zimmer became executive vice president and five years later, CEO and president. and While this wasnt the weirdest (or worst) secret shopping experience on this trip, it was certainly bizarre. It really is a roll of the dice. The store had a very typical mall feel. It s located in a mall with lots of other jewelers. Amazon.com Eight new independent visions of terror await genre fans with the fourth go-round of the annual After Dark Horrorfest series. THANK YOU FOR BEING YOU. To ensure the most secure and best overall experience on our website, we recommend the latest versions of. Very pleased with the service I received! The N Chas location and especially the Mt Pleasant location-- Angie and Kent are wonderful at the N Chas location to work with for what you're looking for, and the Mt Pleasant location has the best jewelry "re-sizer"/ metalsmith out there for adjustments. Perhaps you will pick up a sterling silver necklace or a charm that takes your fancy, but that is the level of Reeds. Hello Chiana,We appreciate you sharing your experience! It is clear that they are not diamond specialists in the same way that James Allen and Whiteflash are. dotdigital is a global company with over 350 employees, serving companies of all sizes and in all verticals for over 20 years. REEDS Jewelers proudly celebrated its 75th Anniversary in 2021. His priority was to treat all my people like Id want to be treated; I respect them and let them know they are loved and appreciated. This philosophy has continued to guide the new generation, earning REEDS Jewelers loyal customers, vendors, and employees. REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service, close attention to detail, lasting quality, and timeless style. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Even through the showcase, you could see a yellow tint. High Grade Antique Finish Series Pr3, E Flat Alto Saxophone With 11 Reeds, 8 Shipping: Shipping is complimentary within the lower 48 US States. Searching for Is Reeds Jewelers Going Out Of Business information? In 1946, he and his wife Roberta bought a small jewelry store in downtown Wilmington, North Carolina and changed its name to REEDS Jewelers. We offer an array of diamond, gemstone, pearl, gold, sterling silver, titanium, and platinum mens and womens jewelry as well as charms and gifts for every occasion. But what salesperson thinks its a good idea to tell a joke to strangers that has a very good chance of coming across as offensive (and not particularly funny, no less)? Reeds Jewelers of Niagara Falls Inc. Well when I walked into Reeds Jewelers I had no idea the tremendousmarvelous experience I would haveWhether it was Andrea Amber Bethany Sonia Taylor or Valeria they all treated me like royalty greeting me with engaging smiles such care and concern for my interest in acquiring an engagement ring and wedding bands for our pending. REEDS boasts a broad collection of high-end jewelry from leading designer brands, but also curates beautiful value-priced pieces to fit the budget of any customer. dotdigital Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touchpoints. Like most jewelry retailers Reeds borrowed to buy its merchandise. These cookies will be stored in your browser only with your consent. We sure do take pride in our customer service. We hope you continue to choose REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care, The bracelets I ordered for my children are amazing I will definitely will bye more from reeds thank you, Hello Maria,Thank you for the review! For instance, you can save 30 to 50 percent over a brick and mortar purchase when buying an engagement ring online. We Do Not Ship to PO/APO Boxes, HI or Alaska We Do Not Ship Outside of the Continental US All items . We are reader-supported. Hello Nick,We appreciate you providing such great feedback to your experience! In 1995 Reeds Jewelers purchased Melart Jewelers, a mid-Atlantic based jeweler operating stores in Maryland, DC, and Pennsylvania. 2023 Trustpilot, Inc. All rights reserved. You can find some beautiful halo and three-stone settings which will still give a dramatic appearance on the hand, but will maintain the high-quality finish that we want from an engagement ring. You also have the option to opt-out of these cookies. What the hell was she thinking? Highlights Handmade Materials: Cotton 1,557 shop reviews Theres no impact to your credit bureau score. For baby boomers holding on to their business, it can be difficult to adapt to the changing market. Retail jewelry company founded in 1946 by Bill and Roberta Zimmer in Wilmington North Carolina. There's no impact to your credit bureau score! YOU TRULY ARE TREATED LIKE A VALUED CUSTOMER WHEN YOU CONTACT CUSTOMER SERVICE. 1946 - 2023 REEDS Jewelers, Inc. All Rights Reserved. This makes them hungrier for commission and they may strong-arm you a bit from across the glass. The store will not work correctly in the case when cookies are disabled. I lost a stone and they replaced them with stones that I provided, the prong work looks like it could be perfected/improved but I think they subcontracted that out. Don't miss out on this great offer! REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service close attention to detail lasting quality and timeless style. REEDS Jewelers is located at 375 Western Blvd Suite 374 Jacksonville NC 28546. REEDS Jewelers is the largest family-owned retail jewelry chain in North America, selling diamonds, watches, and a large selection of fine jewelry. "REEDS has focused on putting its . Reeds website is fairly straight forward, although a little crowded. The very nature of e-commerce cuts out the middlemen, offering wholesale prices to the end consumer. She was very polite, patient and most helpful. Date of experience: February 18, 2023. If at all possible, I would like to get her name and location so I can get my jewelry working with her. Bill, who worked at his original store every day until his recent passing, would often express the pride he had in his sons accomplishments, saying, Alan has built the company!, "I love this business, Alan says, and the foundation of our companys growth will be the business practices my father taught us: personal service, friendships, and quality goods at competitive prices., Terms of Use We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. The stress of having a salesperson hovering over you can be off-putting. | Read 11,021-11,040 Reviews out of 12,157 . With a REEDS promo code, you can. Thanks REEDS from this returning customer, Hello Sherry,Thank you so much for the kind words! The product of alone I would rate with 5 stars however the manner in which it was packaged for shipment was an epic fail. The platforms features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers. 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