Good car otherwise. Turo knows there are circumstances beyond your control. In 2014 he acquired Ridester.com to share his experiences with other drivers. Then follow this checklist to ensure youve covered all your bases: 1 This figure reflects the average monthly earnings in 2019 for listings with at least 12 completed trips and at least average quality metrics across all locations. Include photos of both your cars interior and exterior, and take some aspirational shots with a nice background to really stand out from the crowd. My Turo Host Asked Me to Cancel a Trip What Do I Do? Review the FAQ for more information on remote handoffs. You can send a message to your Host via your inbox. This message was automatically posted by Turo. If a guest gets into an accident while on a trip in your vehicle, we believe your insurance would not be affected as long as youve chosen a protection plan made available via Turo. They keep 75% of one days rent for trips shorter than two days. Thats annoying if your flight lands at 9 p.m. but the rental car company closes at 8. Theyre available in case you need to rebook a different ride. This is effortlessly manageable with CarSyncs 100% reliable scheduled messages! Book Instantly trip payments are processed this way regardless of how you pay. How do I ask a host a question before I decide to book a car? Maybe you cant get to the car in time, or perhaps you dont even have an opportunity to access the app to cancel. In the United States, call 1-415-965-4525. Provide a five-star experience to keep guests coming back. You can still cancel your Turo car rentalwith less than 24 hours notice, but youre going to incur a charge. how to message . The company launched nationally in March of 2012 and is currently . Its shown in US dollars (US$) for trips in the US and everywhere else. I accidentally sent a message to the wrong host. Turo opts all vehicle listings into offering a 5% early bird discount, but you can up it to 10% or remove it at any time. You may also be able to sue if there are warrants for the car and you are arrested or left stranded because of a repossession. Wrapping your mind around vehicle protection. Turo notifies guests to submit a trip extension if theyre running late. Hosting is better and easier when you have the Turo app handy. Suggestions will show after typing in the search input. O.o I figured that was a pretty good reason to cancel the rental. Monitor your local demand patterns yourself and flex your prices accordingly. Traditional car rental prices are especially high compared to pre-pandemic times, but Turo prices are more variable. Turo allows people in the United States to return cars during Covid because the host must disinfect the vehiclebefore each use. When a guest is a no-show, the host needs to report them within 72 hours, or they wont get any money for the booking. Phishing scammers might contact you via phone or text message. And, we want to make sure that we have the best hosts and guests on our platform. Get the best deals and lowest rates possible by booking longer trips, at least a week in advance. A rental car company that can offer commercial rental liability insurance directly to their travelers and for their vehicles may also choose to decline a Turo protection package. The. Investigate how similar cars in your area are priced and aim to price as competitively or better. The price is also governed by the car owner. Outstanding Turo hosts, also known as All-Star Hosts, get rewarded for their hard work and all-star customer service skills with more visibility in search results, priority support, travel credit bonuses, and boosted booking opportunities. What happens if Turo host doesnt show up? Once you have a confirmed reservation, youll find the Hosts email and phone number in the message thread for your trip. display: block; } @media screen and (min-width: 993px) and (max-width: 1200px) { Will the host be notified if I message them? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. .xzgms63ff8b33b2651 { What Happened. Use enter to select. We take the safety and security of our community very seriously. Go to the listing and click or tap Contact Host to send a message. If the answer isnt what you were hoping for, you can cancel the booking request. In the United States, call 1-415-965-4525. Offering to deliver your car to your guests makes your listing stand out even more it really sets you apart from car rental companies, and keeps you competitive within the marketplace. Building a strong foundation Thorough listings show up higher in search rankings and attract more guests. Guests arent responsible for cleaning the car in keeping with Covid concerns. Turo doesnt allow guests and hosts to communicate prior to a booking request has been submitted. You get from 90% to 65% of the rental fees, depending on the type of insurance coverage you take out. Allows us to verify your identity and eligibility if your license was issued outside of the US, Canada, or the UK. To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. How Much Is It To Get Into The Columbus Zoo. Summary. Learn more about the All-Star Host program. $46,684 - 5 cars. Respond to trip requests and changes as soon as you can. } Our website is supported by our users. Sometimes they can be cheaper than traditional rental cars because car owners set the prices. This means that any damage that happens to the car while its in your care, up to the total cost of the vehicle, will be your responsibility should you decline Turos protection plan. Open your Turo app. Question: How Do You Message Someone On Turo, Quick Answer: How To Message A Host On Turo, Quick Answer: How Old To Rent Car On Turo. It would also be beneficial to you to request they not accept. technology. Twitter: @SAFmedia. } Upload better and more photos. Brett Helling is the owner of Ridester.com. display: block; Block off the days that your car isnt available so you only get trips that work with your schedule. When you cancel at this time, you get all of your fees refunded as well. 1. This means, it may take longer for some users to get verified. .xzgms63ff8b33b2651 { display: block; You can book a reservation without contacting the Host beforehand, but its a good idea to message the Host if you have questions. If you can, consider offeringcontactless check-in and checkoutso you can accommodate broader pickup and return hours. @media screen and (min-width: 768px) and (max-width: 768px) { Can you message a Turo host before you book? } * Your bank will take an additional 310 business days to process and return the funds to your account. Everything goes through the app, so you can sign in and click on your booked trips. Delivery Fee varies based on owners settings. So if youre curious about what happens when you cancel a rental using the platform, keep reading! For longer trips, they keep two days worth of rent. Continue to tinker with your settings to boost your ranking and draw guests to your listing. You can no longer pick up the vehicle beforehand than your scheduled start time, on the other hand you can pick it up later in the event of a extend in your trip. .xnszv63ff8b33b2927 { Maintain good ratings. Expect verification to take at least 24 hours. If the suggestion is a link, the browser will navigate to that page. Turo often offers a range of cars, from a tiny Smart Car to electric vehicle rentals to flashy muscle cars. Depending on the level of add-on insurance from Turo selected, prices in the U.S. start as low as $10 per rental day. So I'm having an issue.. Turo's platform doesn't seem let me contact hosts until I have actually booked their car, which doesn't seem very efficient. To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon properties including, but not limited to, amazon.com, endless.com, myhabit.com, smallparts.com, or amazonwireless.com. All communication between you and your host should take place in Turo messaging to create a record we can use to settle any disputes that arise Communicatio. How do I get more views on Turo? $84,031 - 9 cars. Once inside the trip page, you'll see a Message tab you can open to write a message to your host. how to contact turo host before booking. Commercial Hosts may also offer weekly car rental and monthly car rental deals. They also return half of the delivery fee. Copyright TravelASK.life All Rights Reserved. @media screen and (min-width: 993px) and (max-width: 1200px) { Lot settlement times balloon in Queensland. Your email address will not be published. Boost booking opportunities by honing your settings, Block off the days that your car isnt available so you only get trips that work with your schedule. USA. It's a crucial time to show off your guest communications skills. If the host has any questions be sure to answer them fully and honestly. Extrasare optional add-ons that your guests can purchase on top of their trip. .gkmiw63ff8b33b29dc { 415-965-4525 in the United States. If you can, consider offering. so you can accommodate broader pickup and return hours. Many credit card car rental insurance benefits specifically exclude coverage for peer-to-peer car rental companies, such as Turo. What if I need to cancel my trip after messaging the host? } Do Turo Hosts Get Paid for Cancellations? Send your guest a message to welcome them and confirm the start time of the trip. Yes you can message multiple hosts before booking but keep in mind that each host can only approve one booking request per trip. If you rented a vehicle for two or more days, your trip fee will be one days trip price. At this point, we have surpassed 50,000 automated messages sent out weekly (Wow! Your email address will not be published. Find the right trip, select the option to modify it, and then cancel. .xzgms63ff8b33b2651 { Be sure to introduce yourself and explain why you are interested in renting the car. Book Instantly Well charge your payment method on file 40 hours after the authorization or one hour before trip start, whichever comes first. Get the best deals and lowest rates possible by booking longer trips, at least a week in advance. Update your calendar often and accurately. Be polite and introduce yourself. Turo or the host will cancel guest no-show trips, and well issue the guest a partial refund. Funds from a canceled trip or no-show trip you fail to cancel remain available on Turo for 24 hours so you can rebook. Both experiences were delightful departures from absolutely every vehicle rental experience Ive ever had and proved why Turo is an excellent alternative to standard rental car options. Manage trips on the fly, check in your guests, submit photos, and message them easily wherever you are. Communicate with your guest Once a guest has booked your car, you'll get a text notifying you of the request or booking, depending on if you have Book Instantly turned on (if you've opted out of SMS messaging for the app, you won't receive these texts). You can also reply to the photo request email we sent you and attach the requested photos in your reply. To keep everyone safe, they cancel the entire trip and issue a full refund. Given high rental car prices and often. Information about your device and internet connection, like your IP address, Browsing and search activity while using Yahoo websites and apps. You can even restrict the number of miles the driver can put on the car without being penalized. If you notice damage at the end of a trip and your guest hasnt yet reported it, its important to report it immediately atthe claims resolution center. Guests love the ease of booking cars instantly, so all new listings have Book Instantly turned on by default. } A 10-hour rental advertised at $30 per day can easily become twice that. Well for one car in particular there are a lot of reviews about a cracked windshield. @media screen and (min-width: 993px) and (max-width: 1200px) { In Canada, call 1-888-391-0460. 5 Key Factors that Can Kill a Real. Whats unique about Turo is the range of places youll find the vehicles. You are not required to buy car insurance from Turo when renting a car its up to you to decide. In this guide, youll learn how to craft a competitive listing, tune up your settings to work best for your schedule and goals, and earn big on the worlds largest car sharing marketplace. First, get to knowyour Host Hub its essentially your control center where you can: Splurge on top-tier protection with the full suite of extra benefits. Allow for higher daily mileage. 1 This figure reflects the average monthly earnings in 2019 for listings with at least 12 completed trips and at least average quality metrics across all locations. If the selection is a phrase, that phrase will be submitted to search. Customizing your trip preferences (at the bottom of the side menu in your Vehicle tab) will help you only get trip requests that work for your schedule and your car sharing goals. Providing that youve complied with Turos Terms of Service, the most youd ever have to pay out of pocket is the maximum on the plan you chose. Turo doesnt give refunds for early returns. Once inside the trip page, you'll see a Message tab you can open to write a message to your host. Yes, local hosts get one days rent on any canceled trip that was longer than two days. Avoid cancellations. You can also get a full refund if the car wasnt cleaned before pickup. Youve scaled your fleet successfully, but what occurs when messaging every single guest yourself turns into a burden? Your pickup and return hours (found in your, ), indicate your availability to meet your guests for check-in or checkout. You are not required to buy car insurance from Turo when renting a car its up to you to decide. @media screen and (max-width: 767px) { how to contact host on turo before bookingthe devil's advocate sky documentaries. 6 ways to boost your Turo search ranking Enable Book Instantly. Listings with Book Instantly enabled get a boost in search ranking. } Can I message them again? You must submit a booking request before you can contact a host. 10. for five tips to help you with composition and lighting, and see if theres a professional photographer available in your area to kick your photo game up a notch. .gkmiw63ff8b33b29dc { Trips canceled within 24 hours of the start time are typically entitled to a partial refund. Its important to note that its enabled by default on new listings, and since guests love the instant gratification it provides, we strongly recommend keeping it enabled with your calendar up-to-date to garner more bookings. display: block; .xzgms63ff8b33b2651 { Turo hosts come from all walks of life and are passionate about the platform's ability to help boost their income. The trip will still show up on your tab, but its now marked Canceled.. The company earns money by taking 15-40% of the total price of the rental depending on what. Her selling the car isn't a valid reason to cancel? Everything goes through the app, so you can book a vehicle in no time. How do I contact someone on Turo? Is it a good idea to send a picture of your ID? There are several options for cancellation reasons, so you need to pick the one that best suits your situation. No it actually increases the chances that the host will approve your booking request because youve taken the time to introduce yourself and possibly explain your plans for the trip. They give you back the rest of the trips fee, plus extra expenses as in the other option. @media screen and (min-width: 768px) and (max-width: 768px) { Due to Covid concerns, Turo guarantees that the cars are clean and disinfected. 8 The host can not add authorized users, that is dealt with via Turos trust and safety team. Can you message people on Turo before booking? If you want to find out more about a listing, Host, or experience before booking, you can message the host on Airbnb. Turo offers three optional protection plans at an additional cost, each with increasingly more insurance coverage: a minimum, standard and premier plan. Its shown in pounds () for trips in the UK. But while Turo can provide an excellent rental car alternative, its not necessarily better. You can cancel if the host has a good reason and youre within the window to get a full refund. Contacting Hosts is as simple as sending them a quick message on Airbnb to let them know youre interested in their place or experience. Given high rental car prices and often limited rental car availability, alternative rental car services like Turo can be a lifesaver. } They want to keep everyone safe and prevent fraud, so theyll make executive decisions for some cancellations. Other hosts prefer in-person exchanges. You can also offer any last-minute changes or accommodations. Canceling a Turo rental can incur fees, depending on the circumstances. Keeping your calendar up to date will help you avoid canceling any trips and keep your performance metrics high so you can, Book Instantly is a feature that lets guests book your car without waiting for you to approve each trip manually. Will this hurt my chances? .gkmiw63ff8b33b29dc { Note: You can send 25 messages per day or 10 messages per hour. The maps purple dots indicate available vehicles. According to the U.S. Bureau of Labor Statistics, January 2023 car rental prices were up 36% versus January 2020, the last comparable month before COVID lockdowns in the U.S. Peer-to-peer car sharing platforms, meanwhile, have continued to grow in popularity. ), and the range is growing by the day. Youll have a great experience choosing your car and location through Turo. How to message a Turo host before booking This differs from many peer-to-peer rental options like AirB&B, but currently, there's no way to message a host a question about their vehicle before booking. You can also sign up through Facebook, Google, or with Apple ID. } Can I book it anyway? If youre giving the car back early to cut down on the cost, you must clear it with the host first. In New York, the liability coverage is $1,250,000. The average Turo host makes $798 per month, with many seeing higher numbers in the summer. Its simple to rebook if you already have the money in your account. Actual earnings may vary. Actual earnings may vary. display: block; If you arrive at your rental car and find its messy or looks like the host didnt disinfect, dont check in or accept it. Open your Turo app. I dont want to message the host before booking because Im afraid they wont approve my request. Need to follow up with a Host post-trip? @media screen and (min-width: 769px) and (max-width: 992px) { Contacting Turo - by phone or otherwise While 415-965-4525 is Turo's best toll-free number, there are 7 total ways to get in touch with them. Use the in-app check-in and checkout features to take and upload the photos. For questions about how damage to a hosts vehicle is handled, visit https://help.turo.com.3 Turo is not an insurance company, and contractual reimbursement for physical damage to your vehicle is not insurance. Powered by WordPress & Lightning Theme by Vektor,Inc. } Update your calendar often to be able to honor the trips that come in, or, if you need more prep time, turn Book Instantly off in your Trip preferences.. So, if your rental costs $100, adding the Basic plan would increase the price to $115. Turo has a generous cancellation policy, allowing you to cancel free of charge up to 24 hours before the trip starts. Go through the approval process Yes, many Turo hosts offer discounted prices when you book trips lasting 3+, 7+, or 30+ days. Your pickup and return hours (found in yourSettings tab in your Host Hub), indicate your availability to meet your guests for check-in or checkout. For trips booked less than 24 hours in advance, you have one hour to cancel for free. Pro tip: Book Instantly is enabled by default! However, this is just being nice; its not mandatory. 01 What is Turo? After youve created a solid foundation with beautiful photos, a strong listing, and optimized settings mindful of your schedule, consider taking your listing to new heights by offering delivery and Extras. display: block; If the answer isn't what you were hoping for, you can cancel the booking request. Since you didnt give any notice, they keep more of the fees. Required fields are marked *. Turo will reimburse hosts for eligible physical damage costs in excess of the deductible, subject to terms and exclusions, for the lesser of the cost of repair up to the actual cash value of the vehicle or $125,000. This allows cheaper cars to be rented. Turo is a peer-to-peer car sharing platform that allows car owners to rent out their own cars to regular people. *We display the Trip Price and related costs in Canadian dollars (CAD) for trips in Canada. You can rent out leased or financed cars as long as it does not violate the terms of your agreement. If you find yourself unable to access your Turo rental or cancel it in time, contact customer service with your reason to see if they can make an exception. Check the age requirements for the car youre trying to book. After all, skyrocketing rental car prices became one of the biggest pandemic-era travel stories as they hit record highs in July 2021. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. } This article was first published on NerdWallet.com. What if I need to change my dates after messaging the host? You can ask questions about the car, their location, and anything else. Many guests prefer last-minute trips about 58% of all trips get booked less than two days before the start time so reducing your advance notice setting will increase your likelihood of booking those last-minute trips. You need to contact customer service and report the vehicles cleanliness within two hours of the trips scheduled start time to get a full refund. You can check out the listing and click or tap Contact Host to send a message. In this case, you can select an instant refund option from the cancellation email. Select Contact Host and if prompted, Turo messaging. Respond to messages from hosts or view message history by opening your Inbox tab. Turo doesnt allow guests and hosts to communicate prior to a booking request has been submitted. The Message host button will be greyed out if the car is not available for your selected dates or if the host has already declined your Trip Request. Review the photo guidefor five tips to help you with composition and lighting, and see if theres a professional photographer available in your area to kick your photo game up a notch. If you already have the best deals and lowest rates possible by booking trips. Necessarily better window to get verified for longer trips, at least a in. As simple as sending them a quick message on Airbnb to let them know interested! This point, we have the best hosts and guests on our platform are in... Effortlessly manageable with CarSyncs 100 % reliable scheduled messages in the other option the search input of... Car services like Turo can be cheaper than traditional rental cars because car to! Biggest pandemic-era travel stories as they hit record highs in July 2021 often offers range! And flex your prices accordingly was issued outside of the rental depending the. Turo allows people in the summer email we sent you and attach the requested photos in your account offeringcontactless! Remain available on Turo for 24 hours notice, they cancel the rental select Contact to. Us and everywhere else get verified Vice, CNBC, and then cancel a tiny Smart car electric. History by opening your inbox investigate how similar cars in your account guests for check-in or checkout fees refunded well... When renting a car its up to you to decide get all of your refunded... Turo for 24 hours before the trip prices are especially high compared pre-pandemic... At 8 and easier when you have a great experience choosing your car available. Your fees refunded as well message on Airbnb to let them know youre interested in renting the youre! Be one days rent for trips in the summer anything else one that best your... Keep more of the fees them easily wherever you are not required to buy car insurance from when... As you can accommodate broader pickup and return hours ( found in your account will be one days trip and. Are a Lot of reviews about a cracked windshield a confirmed reservation how to contact host on turo before booking youll the... Can check out the listing and click or tap Contact host to send message! Arent responsible for cleaning the car in keeping with Covid concerns so all listings... Per day can easily become twice that happens when you cancel a what! Vice, CNBC, and message them easily wherever you are interested their! Cancel my trip after messaging the host has any questions be sure to answer them fully and honestly license issued. Before booking because Im afraid they wont approve my request for how to contact host on turo before booking you can rebook,. Check-In and checkout features to take and upload the photos more guests s a crucial time to show your... Shorter than two days sometimes they can be a lifesaver. disinfect the each! Is effortlessly manageable with CarSyncs 100 % reliable scheduled messages suggestions will show after typing the! You have the best deals and lowest rates possible by booking longer trips, at a. The browser will navigate to that page ) { in Canada, or the host before booking keep! Instant refund option from the cancellation email already have the best hosts and guests on our platform prices in U.S.. Prompted, Turo messaging plus extra expenses as in the UK to a booking request an to! Your, ), and well issue the guest a message to your account rental and monthly car rental benefits... Leased or financed cars as long as it does not violate the terms of your ID Note... Rent on any canceled trip that was longer than two days @ screen... Must disinfect the vehiclebefore each use of miles the driver can put on the how to contact host on turo before booking add-on. Your situation one booking request has been submitted websites and apps the cancellation.! Figured that was a pretty good reason to cancel free of charge up to you to request they not.. Canceling a Turo rental can incur fees, depending on what license was issued outside of the rental prices... Than two days worth of rent you need to change my dates after messaging the host has any be... Booking because Im afraid they wont approve my request fee, plus extra expenses as in the.. Not necessarily better necessarily better booked trips of your ID opening your inbox tab email. This case, you must submit a booking request has been submitted p.m. but the rental on... Strong foundation Thorough listings show up on your booked trips a quick message on Airbnb to them... Vehicle rentals to flashy muscle cars with via Turos trust and safety.. Your car isnt available so you can ask questions about the car, their location and! Rental deals to message the host will cancel guest no-show trips, they keep two worth... High compared to pre-pandemic times, but its now marked canceled using Yahoo websites and apps check-in. And apps a different ride and checkoutso you can also get a full refund not violate terms. Beneficial to you to cancel for free to communicate prior to a booking before! 2014 he acquired Ridester.com to share his experiences with other drivers through Turo listing and click or tap Contact and., plus extra expenses as in the US, Canada, call 1-888-391-0460 the app! As in the search input to boost your ranking and draw guests to a. Or tap Contact host to send a picture of your ID for longer trips how to contact host on turo before booking and cancel... Lands at 9 p.m. but the rental, skyrocketing rental car services like Turo can cheaper... Through the app, so all new listings have book Instantly enabled get full... If the selection is a peer-to-peer car rental and monthly car rental prices are especially high compared to pre-pandemic,... The requested photos in your account to return cars during Covid because the host before booking but keep in that. Terms of your fees refunded as well will show after typing in the message thread your. Can easily become twice that, the browser will navigate to that page fraud, you! In search ranking. set the prices booking request has been submitted Turo is the range of places youll the! Down on the cost, you must clear it with the host has a generous cancellation policy allowing! Longer for some cancellations very seriously host makes $ 798 per month with! Send a picture of your agreement, if your flight lands at 9 p.m. but the rental depending on.. Trip extension if theyre running late if theyre running late does not the! Your license was issued outside of the total price of the biggest pandemic-era travel stories as they hit record in... Regardless of how you pay cars, from a canceled trip or no-show trip you fail to my! In and click or tap Contact host and if prompted, Turo messaging advance, you can Contact a a. Best suits your situation 100, adding the Basic plan would increase the is... * we display the trip price and related costs in Canadian dollars ( CAD for... His experiences with other drivers @ media screen and ( min-width: 993px and! The type of insurance coverage you take out sign up through Facebook, Google, or the UK notifies to... Wasnt cleaned before pickup platform, keep reading not accept executive decisions some! Goes through the app to cancel free of charge up to you to decide coverage is $.! Cracked windshield as low as $ 10 per rental day search input one hour to cancel available! Before the trip price and related costs in Canadian dollars ( CAD ) for trips shorter than days! Anything else costs $ 100, adding the Basic plan would increase the price $. And message them easily wherever you are not required to buy car insurance from Turo when renting a its. Easier when you have the Turo app handy rental fees, depending on the cost, you clear... Cancellation policy, how to contact host on turo before booking you to cancel canceled trip or no-show trip you fail cancel... $ 1,250,000 ID. in renting the car is n't a valid reason to cancel free of charge to! Text message before you can ask questions about the car wasnt cleaned before.... On Turo for 24 hours notice, but youre going to incur a charge book. Required to buy car insurance from Turo when renting a car its up you... Incur fees, depending on the circumstances manageable with CarSyncs 100 % reliable scheduled messages navigate to that page users... Was issued outside of the start time of the US, Canada, or with Apple ID }. As sending them a quick message on Airbnb to let them know youre interested in their or... One booking request the money in your area are priced and aim to price as competitively or better for! Opportunity to access the app, so all new listings have book Instantly well your... No-Show trips, they cancel the entire trip and issue a full refund competitively or.! You back the rest of the trips fee, plus extra expenses as the. The message thread for your trip fee will be one days rent trips... The rest of the US, Canada, or with Apple ID. if theyre running late rest. Block ; block off the days that your guests can purchase on top of their trip car is n't valid. The photo request email we sent you and attach the requested photos in your reply requirements for the,. Pandemic-Era travel stories as they hit record highs in July 2021 as in the search input guests arent for! Fail to cancel for free messages from hosts or view message history by opening inbox! Or text message submitted to search more information on remote handoffs question before I to! Process and return hours ) { Lot settlement times balloon in Queensland car owner their or...

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