We will not accept cash at check-in or any outlets. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. What is the minimum age requirement to confirm a reservation? The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Are cabanas available to use in the water park? Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Walker tried and failed to get a refund; getting all kinds of conflicting stories. "It should fall off in three to five days," she said she was told. This lead to congestion and long lines in the other half of the park that was still open. Is there a need for sunscreen? The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Points can only be redeemed at our U.S. lodges. Learn how to find your missing items by visiting the lost and found page. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. When do I need to fill out a credit card authorization form? More. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. ", First published on February 19, 2021 / 8:00 AM. We got the kid cabin and the kids loved having a separate area with their own TV and table. They cannot be used for packages or any onsite charges. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. One charge was legitimate. Community Rules apply to all content you upload or otherwise submit to this site. Bonus Deals cannot be used on bookings made by phone. Please. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. We would be happy to discuss allergen-free alternatives in advance. Learn More About Great Wolf Resort's Privacy Policy. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. The company has done this a few times over the past year. Yes, the water park is kind of a dystopian nightmare. They did nothing to clean the feces or to make it a safe clean place for kids. I liked the fireplace for a quick warm up after swimming. $100 does not go far at all. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We recently went to GWL for a mini family getaway-- and it was our first experience. If i had another choice i would not come here. To redeem points, members must book directly on greatwolf.com and be logged in to their account. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Check the Customer Service page for driving directions. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? In a statement, Great Wolf Lodge cited the large gathering. There may be fees associated with the replacement of RFID wristbands. Please do not use or loiter around the RV during your stay. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. Can I use the room telephone to make personal calls? It refunded many customers, but some fell through the cracks. Then COVID-19 forced the family to skip the trip. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Internet access is included in the resort fee. The indoor water park in Fitchburg states. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. "I was like, 'How many charges are you guys gonna charge me?'" For the health and comfort of all of our guests, we do not allow any pets into the lodge. Taxes and fees that are shown are estimates only. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. We had bags with our swimsuits and flips, etc. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. Bonus Deals can only be used on bookings directly through greatwolf.com. Please note that there will be an authorization hold on all cards at the time of check-in. What can I do if someone gets sick before we arrive? YouTubes privacy policy is available here and YouTubes terms of service is available here. Can I use scooters, Segways or Hoverboards inside the lodge? Service animals as defined by the ADA are allowed in all areas of the resort. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. .no matter what their ages! Please review waterslide safety rules for each waterslide as they may vary. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. What time can you use the waterpark at Great Wolf Lodge? We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. Members must complete their profile and set a password to have access to all benefits. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. Or simply let your recipient decide how to use the denomination you select. Some of the staff were wearing masks though - about 25%. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. The water rides are the big draw, but be sure to check out the ropes course. No thanks! Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Book your resort stay, today. Do the rooms have a refrigerator and/or microwave? In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Pool chairs are available on a first come, first serve basis throughout the water park. How do I set up a group stay or event at Great Wolf Lodge? In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. These water park passes allow access to the water park through the day of your departure. 2023 Advance Local Media LLC. Some properties may have special restrictions. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. A month later, she's still waiting for her money more than $500. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Our web site is secured by TLS and Go Daddy. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. 2023 CBS Broadcasting Inc. All Rights Reserved. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. I have brought my kids to this location many times in the past and they love it. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. Just go here! 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