Our headquarters in the Hoepfner Castle are located in the heart of Karlsruhe, the hub of innovative IT solutions in Germany. Do they appear on the Rolex site (I assume their site lists global ADs). Can I change my payment method for the listing fee retroactively? What data does Chrono24 transmit? +49 721 96693-920 To sell your collection, you must create individual listings for each watch. How long is Chrono24 Buyer Protection valid? Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. The first step is vetting the seller. This comprehensive coverage includes payment via the Escrow Service. Communicate quickly and securely with sellers and take advantage of your personal account's many functions. The file size may not exceed 60MB. Also, be careful that with Chrono24 buying protection you have a 14-day period to raise a problem. Accepted file formats: pdf, txt, eml, mp4, mov, rtf, m4v, csv, wmv, doc, docx, xls, zip, odt, pages, rar, ppt, pptx, ods, jpg, jpeg, png, and gif. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. Customer feedback also plays a role in the process. If everything's ok, we will transfer payment to your bank account within 7 business days. chrono24 address for bank transfer. Send the watch back fully insured and in its original packaging. What should I enter as the watch's condition? If you are subject to mandatory reporting within the EU, please enter your taxpayer ID number. Items are typically available immediately or on short notice. We reserve the right to charge a penalty fee on any order canceled after the buyer has already transferred payment. Can I sell items on Chrono24 without a taxpayer ID number? We will document and confirm your wish to return your order and guide you through the next steps. Service 87 Value 79 Shipping 78 Quality 76 This company responds to reviews on average within 30 days Positive reviews (last 12 months): 94.4% View ratings trends You can also request the seller to photograph how the package is protected in the box. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. The sales process takes place using the secure Escrow Service on Chrono24. Open your door to 500,000 watch enthusiasts every day. You can pay via credit card (Visa or MasterCard), bank transfer, or Affirm (currently only available in the USA). Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. The largest availability of watches can be found on Chrono24. Chrono24 is an international platform with sellers from around the globe. What should I do if I can't set the time for my security images? However, only Trusted Sellers can recommend other dealers or be recommended themselves. I do not live in the EU, but I am an EU national. Wonderful people to deal with! The dealer was exceptionally responsive to all of my questions and very helpful. Your identity may not have been confirmed yet. Create an account to follow your favorite communities and start taking part in conversations. . Never take unnecessary risks. When will it be activated on Chrono24? Thanks to the Chrono24 Escrow Service, your payment is fully covered. Dealers and private sellers within the EU: We assume that you have at least one DAC7-relevant taxpayer ID number. You're likely to need these details along with the recipient details . Estimated values are reassessed on a daily basis. Use the search box below to search through our FAQ and find answers to your questions quickly. *For details, please inquire via phone or email. So the best insurance to get is to go with a seller you think is credible and trustworthy enough to authenticate a watch and make sure it is of high quality. Most warranties expire after a pre-determined period of time. You can access your Notepad in your myChrono24 user area. Then upload the photos as proof. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Tracking: Select a shipping method that comes with tracking. It says they are a Rolex AD? The security images aren't correct. *For details, please inquire via phone or email. Yes, you can link as many Apple IDs/Google Accounts as you like with your Chrono24 account. No, messages cannot be recalled once they've been sent. You can find further details in our, We use your personal information exclusively to process your purchase request or order. The dealer usually chooses the delivery service. Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. I pay through Paypal always. If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. Chrono24 provides Escrow Service for free. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Has a wide variety of watches from sellers around the globe. The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. However, you should discuss and confirm the shipping information with the seller directly beforehand. Once the buyer has received the item, we pay out the sum to you. Who is the seller?. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. Only then do we transfer payout to the dealer. Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. In the unlucky event a watch was bought by the seller on a hangover Monday, even trusted sellers might buy something that is not correct. *For details, please inquire via phone or email. Who is my contract partner when buying a watch? The purchase price is then paid out to you once the watch has arrived at its destination. You can report a suspicious item directly on the listing page. Please read our Chrono24 review blog to see how we rate our personal experiences with Chrono24. The latter is also known as an ABA routing number or routing transit number (RTN), and it's a 9-digit number assigned to each financial institution in the United States.. No concern with payment as chrono24 hold the money until delivery is confirmed. This is where we work every day to take our platform to the next technological level - and all of it in the middle of Germany's sunniest city. Click on. Email addresses are automatically anonymized. We immediately suspend any dealer proven to be offering fakes or replicas. The information you provide to Chrono24 is encrypted (SSL) and transmitted via a secure Internet connection (HTTPS). What can I do? Call ( How can I pay for an order using an escrow service. With our experience on how to buy a watch on Chrono24 we are here to help watch enthusiast safely buy a watch online. No concern with payment as chrono24 hold the money until delivery is confirmed. Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. The watch was exactly as described and I was not disappointed. ). When you buy with Relleb protection, we will always advise on what import duties might be charged. Which estimated values are available in the Watch Collection? More than 20.000 watches (more than 660 per day) are sold on a monthly basis on Chrono24 so many have been before you. Important: Never ship an item until the money has been officially credited to your account. If you have any further questions, please contact. A subreddit for discussion of wrist watches and pocket watches. 5 stars. Chrono24 seems to be great, the 4 times I have used them I never had an issue to see if their customer service was good. Chrono24 Buyer Protection has you covered from the moment you place an order all the way through to any potential returns: In most cases, Buyer Protection is a free service. Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. Our experiences of buying multiple watches on Chrono24, How we authenticated a Rolex Submariner "Hulk" 116610LV. On Chrono24, more than 25,000 professional dealers and private sellers from over 120 countries offer more than 500,000 watches. I'm sort of apprehensive of buying on C24 as i have no experience doing so. We keep your money in our escrow account for 14 days after delivery of your watch. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. Simple. If you didn't use the Escrow Service to pay for your watch, you can still activate Buyer Protection retroactively. Chrono 24 doesn't seem to vet sellers any more than ebay pretends to. Professional and prompt communication was refreshing compared to other companies. Call ( Private sellers will send you a custom offer that includes this information. Ok, there's been some good advice on the other thread about buying from Europe and as luck would have it there's a suitably lovely watch turned up in Italy that I like the look of. The next day I get an email from Chrono24 stating in order to move forward the escrow service needs a copy of my ID or Passport without any information being blacked out and a copy of my credit . To add a listing to your Notepad, simply click on the heart symbol on the top right of the listing page. Once there, you can select a new payment method. Our promise: Every new and used watch on Chrono24 is authentic. We'll send you an email as soon as the item has been shipped. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. Negotiate a price through the usual bantering. You can either list your watches manually or have us automatically import them from your website. We will document and confirm your wish to return your order and guide you through the next steps. We check a watch for you before you buy it anywhere online. We are growing. In my case, the seller has a decent website with an impressive collection of watches and after some online research, I saw that they'd had load of positive reviews from different forums but particularly from UK buyers. `` Hulk '' 116610LV secure Internet connection ( HTTPS ) did n't use the Escrow Service the sales takes... Also plays a role in the process our support team within 14 after... Recommend other dealers or be recommended themselves messages can not be recalled once they been! Many Apple IDs/Google Accounts as you like with your Chrono24 account the price... 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