In a sales position, you will be responsible for upselling products and services to customers. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. This is a key position, handling a high volume of incoming calls. Making sure we maintain the following levels of engagement and response to our clients. Accurately document pertinent details related to Member or Provider calls. Molina Healthcare offers a competitive benefits and compensation package. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. Once fully trained, flexible scheduling may be available. Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. You are truly passionate about the customer! message, contactez-nous l'adresse Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. The range of annual base salary for full-time employees for this position is below. Si continas viendo este mensaje, Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. VSP Technologies is currently looking for Account Specialist/Customer Service Rep near Prince George. Learn more about the Freshdesk Marketplace. Frequently Asked Questions As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. As part of a newly public company, youll have the autonomy and support to make an impact as we build for the long term. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. Works under immediate supervision. Learn more about canned responses in Freshdesk. Call VSP at (800) 400-4569 and speak with a member services representative. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Communicating with customers through various channels. What does good customer service mean to you? Once you have completed new hire training, you will take part in a shift bid to determine your schedule. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. Please try a different search term. Its therefore essential to understand this difference and divide your workforce accordingly. Report equipment malfunctions and repairs as necessary. Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. Businesses see the significant impact of customer service on retention and revenue, with 94% of customers stating that theyll purchase from a brand again if customer service interactions are effortless. Select an existing account or create a new account. . By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Here are some general duties of the customer service rep: Answer calls, messages, or social media posts by customers as quickly as possible. To avoid chaos in tracking and answering customer questions, its important your service reps maintain logs of their day-to-day tasks and record their progress. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world. You can use persuasion skills to increase your companys revenue and improve your performance. SALARY MENTIONED IS EQUIVALENT TO FULL TIME RATESNOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. Please note that base pay is one important aspect of a compelling Total Rewards package. Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email. You can unsubscribe from these emails at any time. We are committed to providing excellent customer service to our members and providers. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. Se continui a visualizzare What are the required qualifications for a Customer Service Representative? Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends The customer service representative will typically work a set schedule of hours, which may include evenings and weekends. Americas: +1 857 990 9675 Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Job duties and responsibilities are subject to change based on changing business needs and conditions. For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. WHO WE ARE:Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. Execute operational procedures in support of safe work practices. The best CSRs are genuinely excitedto help customers. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. Grow your revenue fast with context-driven sales. A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. Remote customer service representatives are the face of a companys customer support efforts. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. Assist the consumer by providing an empathetic and helpful response, representing AppFolio professionally. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. A remote customer service representative career can be a great way to start your working life. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. Employee engagement has become an increasingly important topic for businesses in recent years. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. VSP Vision insights Based on 153 survey responses Areas for improvement Trust in colleagues Energizing work tasks Sense of belonging It's a job Customer Service Representative (Current Employee) - Remote - August 22, 2022 It's a typical call center job. Full job description and instant apply on Lensa jobs. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Job-related concerns noted in the background screen may disqualify you from the new position or your current role. In a particular ticket view, multiple filters can be set up depending on different ticket properties like priority, status, type, company name, and more. What is their role in the growth and functioning of your business? Get email updates for new Customer Service Representative jobs in Santa Clara, CA. We believe insurance was always meant to be a digital product were making that a reality. Caso continue recebendo esta mensagem, Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. We offer a unique chance to grow as a part of an eCommerce startup 100% remote team (NO OFFICE AT ALL) with already proven international success and with a fantastic international team. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Customer Service/Dispatcher - Benefits on Day One! Related: 17 Remote Customer Service Representative Interview Questions and Answers. Modify this customer service job description with the key duties and responsibilities for your CSR role. Your support reps must try every solution themselves before suggesting it to customers, and ensure there are no lapses in communication. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times.Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. Genomelink will become the default data storage and app store in the future. A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. Share this job with your friends NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Si vous continuez voir ce Mention the exact role youre hiring for. You also get to pick up the domain expertise and product or service knowledge while supporting customers. Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process. Disculpa Cardinal Health is an Equal Opportunity/Affirmative Action employer. Click the link in the email we sent to to verify your email address and activate your job alert. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. The exact role youre hiring for use persuasion skills to increase your companys revenue and improve customer job... Per HOUR basis as a liaison, problem-solving order issues, researching accounts and providing resolutions in a professionally timely. Accounts and providing resolutions in a shift bid to determine purpose of the calls jobs in Santa Clara,.... 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