Is this your company? From item dimensions to pickup and drop-off instructions, you'll see the details you care about, before you offer. Roadie, not the App Store, is solely responsible for the Platform, including the mobile application(s), the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto. Uh? Roadie locked me out my account for no reason after I reported a driver for theft of walmart order I was on a return pickup for me and walmart contacted roadie to tell them that driver never returned this pickup they put back on the system how do you block n lock me and im an innocent by stander even store manager remember me because she often request app for me and she was libid she was like how do yhey get Vladimir name confused with yours and you didn't have nothing done with it if anything you were helping me store tried reaching out but no agents no answer no reply this unfair I definitly feel roadie needs to compensate me for entire missed days of work in some way especially since they have the wrong driver and account poor customer service. I should have picked it up myself. Hitting, hurting, or intending to hurt any person or animal, or threatening to do the same. (If you don't have login access to your account, Contact our support team .) YOU ACKNOWLEDGE AND AGREE THAT ROADIE IS ONLY WILLING TO PROVIDE THE PLATFORM FOR YOUR USE IF YOU AGREE TO THE ABOVE LIMITATIONS OF OUR LIABILITY TO YOU AND THIRD PARTIES. When you address an issue w them, you get the yeah, yeah, we know, we got it. i suggest you fire that driver or discontinue using that delivery In no event shall a Driver with a Service Animal offer to provide Delivery Services for Gigs containing food and food related items, clothing or unpackaged items. Feedback includes suggestions for correction, change, or modification to the Roadie Platform or the Services provided via the Roadie Platform; evaluation data and reports relating to the performance of the Roadie Platform and Services provided hereunder; and other reactions or ideas for improvements relating to the Roadie Platform and Services provided via the Roadie Platform. So my roadie account was recently locked. See guaranteed payouts upfront. Desired outcome: Went with other browsers, did the same, same result: Prior to using any Services, You agree that you will have all right and authority to lawfully use the Services or otherwise have the full right and authority to contract for the Gig and send all items contained in a Gig. Roadie reserves the right to modify these T&Cs or any of our policies relating to our Platform at any time, effective upon posting of an updated version of the T&Cs on our Website and/or on our App. You will not contact any Roadie personnel, any other User (or their personnel), or any Gig recipient (or their personnel) directly or outside of the Platform or once the Gig is complete unless strictly necessary to receive or perform Services as intended or carry out and perform Your obligations under these T&Cs. Choose deliveries that fit your schedule and earn an average of $13 per trip for driving locally. Users of the Platform will be liable for any taxes (including VAT, if applicable) required to be paid because of the Users use of or access to the Roadie Platform, or receiving or performing any Services or on any Gig Payment received (other than taxes on the Roadies income). You acknowledge that Your personal phone number will be made available to the Sender so that the Sender and/or Gig recipient may contact You directly to facilitate the completion of the Gig as needed. ROADIE EXPRESSLY DISCLAIMS ANY LIABILITY THAT MAY ARISE BETWEEN USERS OF ITS PLATFORM. Same delivery hasn't arrived 6 days later. Every time You access or use the Roadie Platform or receive or perform Services, You expressly agree, represent and warrant that, at the time of each such access or use: You agree that You will not discriminate against any User, Roadie personnel, recipient, or other third party based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under Applicable Law. If the country currently set in your account matches your current IP address then this option will be greyed out: To change Step 1: Open the app, tap the Home button resembling a house, On Apple Music, only one person can own a playlist and . You agree that You are solely responsible, and will not be reimbursed for, any expenses or costs related to Your obtaining or maintaining any insurance coverage and You agree to deliver to Roadie upon request, current certificates of insurance as proof of coverage. One is a boy and one is a girl, same thing with the live chat. He kept using threats of him locking my account. I was locked for nearly a month and calling solved my issue in 5 minutes. Your drivers however don't read instructions. Your company delivers my groceries but your drivers obviously do not follow instructions on where to place the groceries. If You have entered into any separate agreement(s) with Roadie and/or any Roadie affiliate addressing Your access or use of our Platform, our Services and/or the Delivery Services, You acknowledge that the terms of any such agreement governs Your access to and use of the Roadie Platform, our Services and/or the Delivery Services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That means if a sender wants complain, many dont know the procedure as to what happens to the driver. By agreeing to these T&Cs You agree to receive such advertising and marketing. Our goal is to post and have posted relevant, interesting content and we welcome Your comments, suggestions, and feedback. Every Driver has a right to know what they are taking along on their ride, and by using an Open Box policy You help us ensure that the Roadie Platform is not used to send Prohibited Items, including without limitation, illegal substances. And the calls were recorded on both ends. Cloudflare Ray ID: 690d0484ca8454cd Your IP: 172.98.66.221 Performance & security by Cloudflare" By using the Platform, You represent and warrant that You are not located in a country that is subject to any U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist supporting country; and You are not listed on any U.S. Government list of prohibited or restricted parties. Ive NEVER experienced support this bad anywhere in my life. Press question mark to learn the rest of the keyboard shortcuts. You will comply with these T&Cs, and all federal,state, and local laws andregulations, rules, and orders by any governmental authority with respect to Your use of our Platform,to the extent legally applicable to You (. Payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement (available athttps://stripe.com/legal/connect-account), which includes the Stripe Services Agreement (available at https://stripe.com/us/legal) (collectively, the Stripe Terms). You have not offered on a Gig if You are a Driver, or posted a Gig if You are a Sender, for 60 days or more. Create an account to follow your favorite communities and start taking part in conversations. Basically once I arrived to Delta Baggage Claim, they could not locate the luggage and there seemed to be a mix up with the names / order #'s. A driver picks up my package now. Sign up free and create a custom quote in 3 minutes or less. Im a 2500 miler. Desired outcome: Roadie does not and will not dictate the time of performance, except that a completion schedule and a range of mutually agreeable work hours may be established. To whom I told the situation to, then the agent immediately started blaming me and letting me know that I was in the wrong and hes locking my account due to Walmart not receiving the items , I told the agent that I didnt know what to do in the situation that I was not told how to handle it. Specific Airport Information. Notwithstanding the above, You acknowledge that Sender Requirements provide that under no circumstances may You be accompanied by a minor while performing a Gig, by any unnecessary/non-essential person, including any Helper or Personnel if not needed for the specific Gig; or by any other person (including a Helper or Personnel) while performing any Gig containing prescription medicine or pharmaceuticals. I made an order on the tsc app for feed for my animals. I'm 5'6 and this feels good in stan over, but too long top tube wise. very Driver has a right to know what they are taking along on their ride, and by using an Open Box policy You help us ensure that the Roadie Platform is not used to send Prohibited Items, including without limitation, illegal substances. They have the roadie items on a shelf and allow drivers to grab what is theirs - they scan them out - and then you leave. Have automobile insurance that meets your state's guidelines. Hello, Yesterday Roadie was supposed to deliver a Toro Powerjet F*** leaf blower. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To cancel a Gig, contact the Roadie support team (Roadie Support) as soon as possible or select Cancel Delivery within the Roadie web portal. Reach Level 2 to purchase dogs from other players! Driver understands that certain deactivation decisions, especially those related to zero tolerance violations, are not eligible for appeal. My account has been locked for six days due to no support agents being available during the times that they should have been I requested a verification for an address around *:** p.m. there was no response until *:** p.m. There is literally no way to get ahold of these people. to sort multiple Gigs into batches using Roadie SmartSort (collectively. We ship local and long haul, same day, next day and even on weekends. Roadies business of developing and operating a logistics management platform is separate and distinct from a Drivers business of providing Delivery Services. If you read the history, there comes a point when all the guys turn against [Klein], but I had to do this thing. Roadie does not have the right to, and shall not, control the manner or the method of accomplishing a Gig to be performed by You. You agree that prior to offering to perform a Gig, and at all times when performing a Gig requiring a license, permit or training, You will possess and maintain current, valid licenses, permits and training certifications as required by Applicable Law, Sender Requirements and as recommended by industry standards. Forgot Password. This will notify the accepted Driver and free them up to offer on and accept other Gigs from other Senders. You tell Me the outcome. GetHuman features available: Current hold time. Seeing as it was returned, I had to reorder the item and pay more for it as it was no longer on sale. You acknowledge and agree that You are solely responsible for all costs and expenses related to Your use of the Roadie App and the performance of Gigs You choose to provide using the Roadie App, including without limitation, purchasing and maintaining: YOU ACKNOWLEDGE THAT STANDARD AUTOMOBILE LIABILITY INSURANCE MAY NOT PROVIDE YOU COVERAGE WHILE PERFORMING A GIG OR WHILE LOGGED INTO THE ROADIE APP. Fastest way to talk to a real Roadie rep. You understand that the Open Box Policy does not apply to Gigs likely containing PHI such as those including prescription medicines. Appears they don't have a quality hiring system in place. I keep hearing this will be handled by your people who handle chat but nothing is ever done about it. The next day roadie sent me an email notifying my that they locked me out my account for misdelivery and refusal to bring the items to the correct location and I called and emailed them about it and every single time j was told I have to wait for user relations to contact me about it and it has been 2 weeks since and I'm still locked out please You will keep in strict confidence and shall not access, disclose, or use for the benefit of Yourself or others, any and all third parties Confidential Information (as defined below), except in each instance, only as strictly necessary to receive or perform Services as intended or carry out and perform Your obligations under these T&Cs. The company, in conjunction with Walmart, provides services for the delivery of groceries to customers' homes. 44. Pro tips & talking points. Once Support hears from the user and receives updated contact information, the account will typically be unlocked. All Users of the Roadie Platform, including Drivers and Senders, are referred to collectively as Users herein. It takes an average of 30-40 minutes for them to pickup, they are Fraudulently presenting to U.S. consumers they have a call center when I was told 2, then 4 people answering a supoosed National Call center. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Today I found out my account is locked because of one of the orders I cancelled. HelpiOS Posts 13211 Registration date Friday October 30, 2015 Status Moderator Last seen February 16, 2023 1,877 May 18, 2021 at 12:31 PM . Cookies, Reddit may still use certain cookies to ensure the proper functionality of platform. In conversations and start taking part in conversations by your people who handle chat but nothing ever..., same day, next day and even on weekends for the Delivery of to! Posted relevant, interesting content and we welcome your comments, suggestions, feedback! Any person or animal, or intending to hurt any person or animal, threatening. User and receives updated Contact information, the account will typically be unlocked threats. It was no longer on sale, suggestions, and feedback, the account will typically be unlocked of of... A month and calling solved my issue in 5 minutes don & x27. The orders i cancelled that meets your state & # x27 ;.... Was returned, i had to reorder the item and pay more it! Item and pay more for it as it was returned, i had to the... Will typically be unlocked Roadie EXPRESSLY DISCLAIMS any LIABILITY that may ARISE BETWEEN of... Other Senders favorite communities and start taking part in conversations especially those related to zero violations! Of ITS platform trip for driving locally Roadie was supposed to deliver Toro. As to what happens to the driver account is locked because of one the... 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