In some cases, this might mean a last-minute booking at surge prices. If you paid using a debit card or if the sum was less than 100, you may be able to claim using the chargeback scheme. We pride ourselves on our attention to detail and strive to offer the best service possible. We have monitored and continue to monitor Which? Thanks. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. Looking to book a holiday? I then tried Titan who run the same holiday as they are now part of Saga, same thing on the phone except there was a chance with a proposed call back. Booked egypt holiday through another company will not bother with this company again. our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. Website says ceased trading. It's great to hear you had a wonderful holiday. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. Companies can ask for reviews via automatic invitations. Prior to Christmas we booked a Rhine Cruise / Christmas Markets holiday with Newmarket Travel. On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices Arrived in Cyprus to find out that not going to hotel that we paid for. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. We do hope that you have a great holiday. Staff were friendly and couldn't do enough for us! What happens if my airline goes bust while I'm overseas? The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. Looking for an agent you can trust? That means there could be little money left in the pot to deal with any potential failures caused by the pandemic. A world of awe-inspiring natural wonders! In November they altered all the booking references. There is no guarantee that all national governments or regions would take similar steps in the event of travel companies going under as a result of COVID-19. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. The Queensland-based firm, which specialised in customised luxury homes, went under in May. Why do Saga not answer there phones They just lie to you in there recording we answer shortly over 1 hour waiting gave up in the end high number of calls is about complaints. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. Won't be booking with Saga again. Calls cost 7p per minute plus your phone companys access charge. We too booked a holiday in northern Cyprus through Cyprus Premier. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. TO ALL CUSTOMERS OUT THERE Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. We dont just aim to meet our clients' expectations; we strive to exceed them. Still nothing from Cyprus Premier. We also found a nice beach club called Camelot but you had to pay to get into that. Not good enough SAGA. . Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. By clicking a link you are consenting to this. Can your holiday still go ahead? BEUC told us: 'This is likely to be insufficient in the COVID-19 situation.'. No one to answer the phone. Purchase of travel firms that have gone bust, by competitors. More travel firms may go bust in the coming weeks due to the coronavirus pandemic, the head of an industry body has warned.. Abta chief executive Mark Tanzer accused the Government of failing to . on 16/09/2009. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. It took a number of emails phone calls and letters before we got our refund. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. The cruise part of the holiday was excellent and we cannot fault it. Hi, Were so sorry to hear you are having problems getting through to us. Found out via a friend that the flight company had gone bust. Owners John and Irene Hays said Spanish travel restrictions meant hundreds of thousands of . Anyway overall, didn't find anything special and the prices definitely were not special! I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. Whether youre after a short break to the Channel Islands, a relaxing Far Eastern retreat or a multi-centre touring adventure, we're sure to have an offer to suit! Premier FX went bust after UK regulator the Financial Conduct Authority discovered . We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. Hi Mike,Thanks for your review. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. Many thanks. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Their website has been down for some days and we. Travel investigation found sales staff claiming that British holidaymakers would be covered by the scheme. However, eDreams, which says it's the largest online travel agent in Europe, hasn't been Atol protected since July 2018, when the rules changed. we loved the country and its people and would certainly like to go back. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. If you cant get hold of them, contact your accommodation and transport provider directly to check. Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. In 2017, a Which? If you have an enquiry which doesn't relate to a booking with us, please contact the relevant department by email as follows: We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database. We also had the misfortune of being informed thirty hours before our flight was due to leave that they had failed to book it, but not to worry we have booked you on another, eleven and a half hours later. He therefore obviously had not been informed of the change of times. Disgusting company and would definitely not recommend or use this company again. Whilst speaking to the out of hours operator we again asked about the car hire. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892007', '');}, 'log_autolink_impression');villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got another email stating that company is still in existence and not in liquidation. . Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? Members of Abta, (the Association of British Travel Agents), offer financial protection for package holidays that dont include flights, such as a coach, rail or cruise holiday, and you should get your money back if the member goes bust and your holiday cant go ahead. It also said that it had removed all mention of Atol from its websites, terms and conditions, and marketing. Though under the Package Travel Regulations, you should still have some form of financial protection even if it isn . We have been making travel arrangements since 1936 and are truly independent. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. No, they tell me it is impossible! What time will CSI: Vegas season 2 air? The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. VAT registration number: GB 720 2576 61. Sunnyholidays123 We were all very disappointed. Hire car booked - where to visit out of town? If you have sent through an email and had an auto response, our agents will be in touch soon. Thomas Cook sold its financial services business which included the issuance of Thomas Cook Mastercard travellers cheques to Travelex UK Limited way back in 2000 with Barclays Bank providing guarantees to cover any outstanding cheques. Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. I waited to hear form them for a week or so, and heard nothing. You don't stop laughing because you grow old, You grow old because you stop laughing. He explained: 'We're almost acting as your solicitor. The lack of communication from this company was appalling. That I can accept - and they laid out 3 options for me to choose. Tried emailing but received automated response from Titan Travel Customer Service team.???? And how do you go about getting a refund? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I did all the chasing to find out what was happening. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. Agents for the company told us that we could expect to wait up to two months for our money. I found this out by looking on this forum and contacted CP. (especially used in news reports) the leader of the government of a. The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. A Pan American World Airways Boeing 747. Thanks. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. When Which? Aside from the delay with the flight, excellent service from start to finish. When we approached the providers for clarification, Love Holidays, On the Beach and TravelUp all contradicted the advice we'd been given over the phone - insisting a refund would be due. Hi Brian,We're sorry to hear this. The only safe route for consumers to take is to make sure they book package holidays with companies that are Atol protected. The local rep did not offer a solution. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. If you could send your booking and contact details to [email protected], we will chase up a response to your complaint.Thanks. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. But ABTA protection won't apply to bookings with either firm made after that. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. 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