Please choose a different delivery location. 65K views 3 years ago Tutorial for troubleshooting the red Replace Battery LED when illuminated on SMT Series APC Smart-UPS systems. Element properties: Target SCUtils.APC.UPS.Device Category Alert Enabled True Alert Generate True Alert Severity Information Alert Priority Low Remotable True Alert Message Easily find the nearest APC Reseller or Distributor in your location. Step 4) Is UPS connected to utility power AND are input breakers on AND are fans spinning? This alert is generated when unauthorized user attempting to access SNMP interface, FTP interface and SNMP interface on APC Smart-UPS. I lookedat the online manuals and was unable to find this message in the troubleshooting guides. 0x012F Running latest firmware : Network Management Card AOS v6.6.4 Smart-UPS & Matrix-UPS APP v6.6.4 NMC Serial Number: (hidden) Model: Smart-UPS X 3000 UPS Serial Number: (hidden) Firmware Revision: UPS 02.0 (ID10) If anyone has any idea it'd be much appreciated. Monday-Friday between 8am 8pm EST. Check the UPS load display. %PDF-1.7 This is not uncommon in older, non-maintained equipment. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. NetFlow Traffic Analyzer (NTA) Network Configuration Manager (NCM) IP Address Manager (IPAM) User Device Tracker (UDT) VoIP & Network Quality Manager (VNQM) Log Analyzer Engineer's Toolset Network Topology Mapper (NTM) Kiwi CatTools Kiwi Syslog Server ipMonitor Systems Management Server & Application Monitor (SAM) Virtualization Manager (VMAN) Your daily dose of tech news, in brief. Then, perform a self-test. This is with nothing attached to the other end of the extension cable. 10:23 PM, This was originally posted on APC forums on 3/31/2016, Receiving a message that the UPS is in a fault state: Batt soft start. Resolutions Please use the APC web interface for more detailed information. The battery should be replaced. Be sure that all battery connections are secure. Check if there is a connection (Type Shift + Y, should return **SM** ). While the swap was all right and didn't disturb connected computers, the "Battery failed" LED on the front face kept glowing. It's running in bypass mode which means that the batteries cannot protect the load should their be a power problem. . I fixed it by opening up theSMX3000RMLV2U and taking out the one battery that was inside it. Contact APC Support for further assistance. I needed to do a firmware update for mine. charge UPS battery every six months. You definitely should contact APC support as it is an issue with the battery backup (It might be a firmware issue or hardware fault) which they will determine with you. The battery connector plug is not securely connected. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. Check the utility power supply to the UPS by plugging in a table lamp. Charge the battery. Connect with us for help choosing the right product or with troubleshooting and installation. How to react to a students panic attack in an oral exam? Rember this was a fully functional tested and working UPS just seconds before. I am managing a remote office that is getting these alerts on the X3000. Contact Us Connect with us for help choosing the right product or with troubleshooting and installation. Your question might be answered by sellers, manufacturers, or customers who bought this product. As soon as the SMX040 or the SMX039-2 battery cable is attached to the UPS it gives the fault BATT Soft Start. What happens if you first plug the SMX040 into the External battery module (SMX120 ) and then plug it into the SMX 3000 ? Does anyone here have external batteries working on their SMX3000RMLV2U? Why must a product of symmetric random variables be symmetric? The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. The guide is also available on the enclosed CD and the APC Web site All of four top covers do not align with APC. Be sure that the battery connector is securely connected. The unit shows very low or no input utility voltage. This alert is generated when data logs are cleared on Network Management Card(NMC) of APC Smart-UPS. Check the UPS load display. You will receive your welcome message soon. Was this problem able to be resolved? Enjoy! Share it with a Colleague! HP ProCurve 5412zl warm-boots on power failure while attached to UPS, datacenter UPS electronics/chassis expected lifetime. For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the UPS. Then we started getting the email alerts. I did finally find a number that I can call with after hours support. We put the battery in and testing showed the same exact symptoms. Installation and Recycling guide included with product. For more details, please read our Replaced the battery and its brand new again. Thank you for your interest in our company and products. Read our Privacy Statement to learn more. You have entered an invalid email address. Brand new SMX3000RMLV2U. Product Line: APC Back-UPS RS Environment: BR1000G, All Serial Numbers Cause: During normal operation, you may find your UPS not functioning as expected. UPC enhances its product offerings through a dedicated new product development process so we have the replacement battery cartridge you need at the time you need it. Do EMC test houses typically accept copper foil in EUT? You can subscribe to this forum after you log in or create your free account. The best answers are voted up and rise to the top, Not the answer you're looking for? It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. This one never worked. I also have a similar APC UPS, it is part of the same series. 2021-06-30 ). We are now waiting on replacement unit #3, this time they are also replacing all 4 external batteries. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, APC 2200 RM in a continual self-test! Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. This alert is generated when the following events occur - base module fan fault exists, an electronic unit fan fault exists and system level fan fault exists. Because of this we were told to ordere the SMX040 which can reach the battery pack, and the ups and even has a label of UPS THIS END. WARNING: A PFC fault exists. Please invite another co-worker. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Wouldnt keep power to all of my devices till I got a new battery after I bought the unit. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! All LEDsare in a normal state. The battery connector plug is not securely connected. APC Environment - Network management status. Contact APC Support for further assistance. About the UPS. Step 1) How long have batteries been connected without unit being started? Wiring faults detected include missing ground, hot-neutral, polarity reversal, and overloaded neutral circuit. Maximum Elevation. It looks like WhatsApp is not installed on your phone. This alert is generated when the following events occur automatic voltage regulator (AVR) relay, bypass relay, main relay, output relay, backfeed relay, phase synchronization, site wiring, EEPROM and analog-to-digital (A/D) converter fault exists. Some are essential to make our site work; others help us improve the user experience. As soon as we turn on the UPS we get the message to contact APC support and the Fault of Batt Soft Start. Model #SMX2200RMHV2U. This alert is generated when load exceeds 100% of rated capacity on UPS. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. (Web Management cards, IO Relay cards etc). Thank you for the insight. [more]. My Fourth UPS will be here shortly and I would really like to use the 2500.00 in batteries we have for it 3x SMX120RMBP2U but would really like to have a working UPS. Enter **0** once again and check if the UPS reports back the standard setting that has been set. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. How to use Multiwfn software (for charge density and ELF analysis)? Welcome to another SpiceQuest! APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). NetsurionData Source Integrationfor APC Smart-UPS 3000 allows you to monitor the following components:-. The UPS will return to normal operation when the power is restored and the battery has a sufficient charge. This alert is generated when local network management interface-to-UPS communication has been lost. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. With Windows NT/2000, the UPS service must be stopped. Copyright 2023 Netsurion. 3 0 obj This month w Critical Events - UPS: In bypass in response to an internal hardware fault. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Connect and share knowledge within a single location that is structured and easy to search. The UPS displays a site wiring fault message. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. UPS Settings Start-up Settings Configure these . I replaced a battery in APC SmartUPS by hot-swapping. Bought one 3 years ago. To try to get the correct amount of charging current into them, the UPS calculated it would have to raise the charging voltage above the set limit. RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? Why? Please try again later. 06:01 AM, This was originally posted on APC forums on 6/7/2013. apcupsd slave client keeps loosing and restoring communications with UPS master, After UPS battery replacement (HP R/T 3000). APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. WARNING: A battery bus soft start fault exists. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. 15,000 m (50,000 ft) . SMX3000RMLV2U with 4x SMX120RMBP2U's. Sorry, we were unable to perform your search at this time. This alert is generated when TCP/IP stack fails and DNS network error occurs. Get monthly updates from Schneider Electric delivered right to your inbox. Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault Bought one 3 years ago. To continue this discussion, please ask a new question. However, the UPS declared it needing to be replaced after 20 months. Any Help would be appreciated. Press the ON button once to turn on the UPS. 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