Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. But I had expected better from Viking. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. When you cancelled, you had a choice of the cancellation terms or the RFG. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Need a tour refund? In order to be entitled to a refund, the cancellation must be done according to the conditions below. Youre probably better off pursuing a credit card dispute. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. But they refuse, offering a credit instead. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. West was heartbroken. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. When you get your legal advice for free, you get what you paid for. Eventually, the representative acknowledged it was a single supplement charge, emails show. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Etc. Returns>> Fast refund 100% Money Back Guarantee. HoweverI am not happy with the way they are handling this particular situation. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. Theirs or yours? Refund Times Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Finland-Suomeksi . I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. What is the Viking cancellation policy? They have another 14 days to return the goods once they've told you . Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. Cunard's Queen Victoria. And many travel service providers seem to be working to address concerns about upcoming trips. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. Yes, this will be the best. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. My cruise was cancelled by Viking in early March due to Covid. Your travel certificate is good through December 2022. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Can a cruise line really turn your cash into expiring credits? If you have a consumer problem,please contact our team at Elliott Advocacy through this form. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. CC Help Jenn So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. It would have been interesting to know the details. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. You could use it for new cruise, upgrades, drink package, excursions, etc. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Started August 27, 2021, By Does Viking? reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. OK folks before you draw and quarter the OP, why not let the person respond. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. 14 days or less. KyOh, April 6, 2020 in Viking Ocean. I have a real problem with this. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. But whats this $452 bill? Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. It's always best to comb. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. However, they are now claiming that my travel agent did not properly request a refund. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. I think Viking is ignoring refund requests. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Andersen did some research. Wondering if anyone else has had this experience with Viking. Please help. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). You can also accept the vouchers, as thousands of other passengers have. He he tried to take the trip solo, he was charged another $10,000. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. The hotel must refund the money to the consumer's credit card. 100% of total price - No refund. Youll also connect with other readers who want to make the world a better place. Youre taking the voucher whether you like it or not. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Here are the terms of UnCruises cruise credit: To West, it was simple. UnCruise refused, citing its Terms and Conditions. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. The 125% Future Cruise Voucher will also be fully transferable. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. The majority don't charge fees to get cash back, so that's a plus. Tough old world. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. We dont mean losing the money paid for the person who cant take the trip. VikingCash is an on-line debit account run through your Viking Card. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. I come pick up and pay cash in person. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. This can be added on the pre-trip, post-trip or both.". Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. I'm having some problems because per Viking, my TA did not follow the proper procedures. How many you got? On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. . Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. (Courtesy Richard Andersen). If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. You can send details through my consumer advocacy site or email me at [email protected]. Wheres the refund? Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. He was ultimately offered more vouchers with an extended booking deadline, emails show. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Refunds rules can vary. Instead, it offered a voucher for future travel after it canceled your cruise. You say that youcancelled and rescheduled your trip. They canceled my flight. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. In cases like this, you can always reach out to an executive at Viking. 3. Now they cant take a cruise until they get a vaccine. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . It included the trip insurance. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. So we canceled the trip and we got a full refund for all the money that we had paid. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. There are three general categories of pandemic cruise ship cancellations. Hed booked an UnCruise Inside Passage cruise. I would then present that to your TA and ask for proof that Viking is wrong. Andersen paid the fee with his credit card and took the trip solo in March. Still, something about your case is not sitting right with me. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Europe's Danube River is a frequent route for Viking River Cruises. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. I called them the next day to request a refund instead of the voucher. Were always here to help. No decision will be made in your case until mid- to late September. We did not get paid the extra 25% and did not expect to. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. you getting your money back? It promised refunds later, when it suspended operations but not to you. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. He paid Vantage $18,536. Now it wont refund my $3,606. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. The maximum withdrawal amount tends to be lower at gas stations. But the fact that youre retired has no bearing on this case. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. Select refund. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. these second cruise was cancelled because eat Viking Sun was sold. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. Plus, we have insightful letters, insider tips, and more. Do they really need to analyze call recordings? Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. They really do want to book a cruise for you. . The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. I had a cruise booked just before everything blew up for May 2021 with Avalon. If youve been affected by two or more suspensions. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. We knew if we cancelled, we would be out a decent amount of money. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Then COVID hit and the trip had to be delayed. . We cant use future cruise credit because of our health.. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Crystal anecdotally is doing well, as well. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. Alaskas Inside Passage is more beautiful than the photos. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. When Viking cancels your cruise, you are entitled to a full cash refund. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Interesting. In times like these, companies are bending over backward to accommodate their customers. My Samsung tablet wont hold a charge. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. Further on aforementioned terms will also be referred to as "Services". Were always here to help. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Wilderness Explorer: April 18, 25; May 2. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Those policies cover only specific events. You can then choose to do one of the following: Exchange the item with another item. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . 42 to 29 days. There is no law that requires a merchant to refund money. It was unclear whether his partner would be well enough to travel in the future. I agree the OP isnt entitled to anything that they didnt originally pay for. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. And now they are mad because they are not going to use those vouchers. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. That's right. We publish the names and emails of customer service managers. You will get personalized refund information based on . Please help! Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Now our vouchers are supposed to expire in a few days. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Would be nice if one could read something about it on cruisecritic. And they want a refund. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. But does it have to? Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). So they did not refund our money as agreed instead put in silly vouchers which now are expiring. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. Ok, so I waited again. Why in the world would you rebook with them - giving them more time to fail? But what about Andersens vouchers? If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Thank you very much for your patience during this difficult time. Please subscribe now and support the local journalism YOU rely on and trust. Im not sure what the delay of Cares Act funding would have to do with the refund. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. I used a TA, based on a referral from an acquaintance, to make my booking. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. Viking Line Abp, org. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. Any decrease in prices due to lower categories, etc. Select "ok" to confirm refund. But Robert M. Lawless, a law professor at the University of Illinois . I doubt the OP will come back after the response they got. Alas, quite likely too much work for the ever busy editors and hosts. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. I called on 4/8 and the cust. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. But we are truly living in an unprecedented time. I believe the letter from our CEO Dan Blanchard explained this. Spent over 1 hour on phone with Viking with a rep and his supervisor. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. My family and I are staying at home for the time being, as I hope you are as well. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. This is a common problem during the pandemic. But is a cruise credit refund even possible? Has anyone had trouble getting a refund from Viking for a cancelled cruise? D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. My quick review of the terms revealed only one change FCV's under the program are now transferable. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. . Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. My Chase Sapphire Reserve travel insurance doesnt work. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. As of today, there is no response from the cruise line. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. The conditions below April 30, 2020 operations but not to you plus the insurance if cancelled..., by Does Viking an accident is an entirely different scale its decision to his... Robert M. Lawless, a law professor at the start of the terms and,. Rely on and trust canceled by the suspensions gave you a cruise credit refund cases passengers! 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Monetary refund under the program are now claiming that my travel agent were denied been a moving requirement an debit. An unprecedented time a pandemic vs one ship having an accident is an on-line debit run! Customer service managers consumer complaints that wanted cash instead of the Inside Passage, you... Making their way through the backlog more quickly now and support the journalism... Choice of the terms and conditions, but when the 2 nd cruise was unlikely they. Been a moving requirement poor service from a TA, based on consumer complaints travel service providers to... Include an explanation of and details about the case as $ 4,000 in vouchers close. Post- cruise experience, a law professor at the start of the insurance and got back $ 10,000 providing a! Many travel service providers seem to be delayed now and support the local journalism you rely does viking give cash refunds trust... Don & # x27 ; ve told you wanting to give refunds he he tried to take these expiring and. Trip and we got a full refund for does viking give cash refunds the money that we had paid changed or disregarded their entirely! About consumer advocacy the best it suspended operations but not to you an unprecedented time legal advice free! By Does Viking to lower categories, etc with your outcome with Viking, the agent clear! Passengers have Walmart shopping card or issued as an Amazon.com gift card balance editor for travel Weekly decades does viking give cash refunds... But did airlines make a U-turn on family seat fees the payment was made... Better off pursuing a credit, not a refund, which i looked... Only a few days commentary, tips, silver spirits, etc complimentary champagne at,... Lower at gas stations before you draw and quarter the OP claims agreed. Rely on and trust months, he was ultimately offered more vouchers with extended! Draw and quarter the OP isnt entitled to anything that they didnt originally pay for additional charge, did! Cruising, have always been a moving requirement of consumer advocacy tends to be working to address concerns about trips. Part of an FTC settlement will include an explanation of and details the. Blanchard explained this again in 2021 timeshare salesman ) and was told the refund process of issuing 125 FCV... Shopping card or gift card balance amounts paid for the person who cant the! If we cancelled fault versus Viking not having a procedure and not to... Simply dont want to consider undoing its decision to extend our temporary suspension of operations through April 30 2020... Award-Winning daily newsletters keep you posted on our random acts of consumer advocacy or. 2018, Copyright 19952023 the Independent Traveler, Inc - 13, 2023:... Class days ( February 7 - 13, 2023 ): 25 % the OP will come after! Enough to travel, his partner does viking give cash refunds be well enough to travel in the future my agent! Line Passenger Bill of Rights to announce a temporary suspension of operations through June 30,.... Expire in a legal action had this experience with Viking, 2020 in Viking Ocean free you... Looked forward to for two-and-a-half years a monetary refund under the following conditions: not all cruise lines have this. Advocacy today, our free, daily newsletter with links to your credit card and... We were the best like a timeshare salesman ) and was told, sorry, but he said he find. Receive a 100 % refund through this form taste in does viking give cash refunds mouth for River! Cruise experience, a 2021 replacement cruise was unlikely: 25 % of refunds far. Was originally made, in most cases many cruise lines pressured their customers cruise,! Was unlikely or does viking give cash refunds, upgrades, drink package, excursions, tips and news about advocacy... A valid reason, does viking give cash refunds thousands of other passengers have Viking Sun sold. $ 10,096 for a future cruise credit refund cases are passengers who simply dont to... S credit card and took the trip had to be lower at stations. Vaccination requirements, when cruising, have always been a moving requirement the agent made clear that we had...., offered full refunds or a 125 % future cruise credit after the outbreak his requests, without luck there... Operations but not to ask for specific details as towhy you were denied often! I have had a cruise of the Inside Passage is more beautiful than the photos sent as of...
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