Emergency call takers are sometimes referred to as emergency medical dispatchers. Because of the nature of the role, you can expect to be grilled on a range of different subjects including your past experiences with coping under pressure, and how you think you would cope with the demands of this particular role. We employ a wide range of multi-disciplinary clinical and non-clinical skills-sets on our frontline including clinical service managers, nurses, team managers, call handlers, mental health nurses and psychological wellbeing practitioners, mental health counsellors, pharmacists, physiotherapists and health information advisors and many more. My advise to anyone applying is make sure you have researched the company and fully understand the Call Handler role. Typing speed: 80+ wpm Become a Notetaker Proofreader Audio proofreaders are professional proofreaders who can check the accuracy of a transcript against the audio/video file. ), HOW TO DO WELL IN AN INTERVIEW! 22,677 - 25,353 a year. 11 Best Words To Use On A CV or Resume (Personal Statement Included! Basato su 7374 stipendi inviati in forma anonima da Tier Iii Nhs Test And Trace Call Handler di Foundever a London. This is a totally unique role in Scotland. Can you get onto a level 3 paralegal apprenticeship with no A Levels? Increase your knowledge of medical topics and terminology as you practice your typing with this medical topics typing test. With regular practice, you can improve your skills. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. More about our staff Current vacancies at NHS 24 An audio typing test is an assessment which is commonly used in the emergency services, which assesses a candidates typing, listening and language skills. The second segment will be of someone reporting a burglary at their home. Here are some top tips on how to answer this question: What, in your opinion, is the single most important quality for an NHS Call Handler to have? IC24 has the 111 contract for parts of Essex and Norfolk, covering a population of about two million. Structured Interview Questions & Answers! Primary vs Secondary. Please read the full article before downloading the practice test audio files at the end of the blog. Ascertain that you have captured all pertinent information. Handling a phone call Please read the full article before downloading the practice test audio files at the end of the blog. Due to the stressful nature of the role, and the importance of the position in getting patients urgent care, NHS Call Handlers need to have a very particular and sustained set of skills. I applied online. For this test you will listen to a recorded 999 call and type up as much of the information you hear as possible. They are visible and accessible and actively support their teams development in line with our organisational core values. Typing test & Prioritisation task NHS Job interview Occupational Therapy A. Make sure you link this with the job role and show an understanding of why these traits would be useful. We are using cookies to give you the best experience on our website. The war board displays. In life-threatening situations, they may be required to provide basic first aid instructions over the phone. Just focus on the one youve selected, and show why its essential. TOP 11 PROFESSIONAL WORDS TO USE IN A JOB INTERVIEW IN 2023! The Student Room and The Uni Guide are trading names of The Student Room Group Ltd. Register Number: 04666380 (England and Wales), VAT No. The Student Room and The Uni Guide are both part of The Student Room Group. Salaire moyen de Tier Iii Nhs Test And Trace Call Handler chez Cordant Group Bedale, England : [salary]. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. The better you can show your depth of research, the more likely you are to get the job. ABOUT | Be the first to find this interview helpful. The role of an Emergency 999 Call Handler (Emergency Medical Advisor) When you dial 999, your call goes through to a call handler based in one of our 2 Emergency Operation Call Centres. A Disclosure and Barring Service (DBS) check is required Standard 'right to work' checks are required As some of these Call Handler roles are for Relay UK and 999, a typing test is mandatory, with a 98% accuracy and an average typing speed of 50 words per minute results being required The ability to communicate well (both verbally and written) So, do it! TOP 11 PROFESSIONAL WORDS TO USE IN A JOB INTERVIEW IN 2023! A level language and geography, Getting a first or 2.1 from Oxford - Physics. You should expect them to put your skills to the test before hiring you, so start practising now. It was a formal interview, structured and fair. Try to expand on your answer. Was made to feel at ease and the interviewers were friendly and patient. Whats is the funniest thing that has happened to you at work? Get the very best answers and advice today. Practice your typing abilities in the lead-up to your typing tests to ensure you reach the required number of words per minute. 999/ . Is my mom lesbian since she always wants to hang out? Click on a topic to use it as your test prompt. They might deal with life-or-death emergencies such as a major incident, a heart attack or drug overdose, or be faced with a situation such as a child with a suspected broken leg. You can download the call handler test audio files below for free. Tell me how you would deal with a difficult or frustrated caller whilst working as a 111 Call Handler?Q8. This is what it is all about: typing by touch rather than sight. Former clinical advisor in 111/999 (paramedic) it's a good life, starting wage is about 20k for call handlers, plenty of overtime, 12 hour shifts on my trust so 3/4 days a week working. Who knows, that call where you put your audio typing skills to the test could possibly mean the difference between life and death. HELP!! The full test-and-trace system is budgeted to cost 37bn over two years, or almost 550 for each person in the UK, but the government and its private suppliers have provided few details of how. Browse 626 Administration Officer vacancies live right now in Burrsville Park Within each of our centres, a team of Clinical Services Managers lead, manage, motivate and develop their teams. You can review your progress for this session with the feedback chart. xxx. A day as an emergency services call handler You work in the emergency medical dispatch centre for your local ambulance service, and today you begin at 2pm on the late afternoon shift. Describe a time when you were flexible at work?Q14. Typing speed: 65+ wpm Become a Transcriber Notetaker Notetakers are professional typists who take near-verbatim notes or meeting minutes from a live meeting or recording. Give lots of positive examples. Our NHS 111 Call Handlers (Health Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common. ), HOW TO DO WELL IN AN INTERVIEW! Top 10 Things To NEVER Do In A Job Interview! (Spelling, punctuation all counts. Selections are ranked according to difficulty from '*' (easiest typing tests) to '*****' (most challenging typing tests). Observe how your typing skills improve as your medical vocabulary becomes part of your muscle memory! Job Title: Call Handler Location: Hellesdon, Norwich Hourly Pay Rate: Weekdays: 10.19 Saturdays and Nights: 13.40 Sundays and Bank Holidays: 17.39 Hours: 37.5 hours per week. Get the days best CHAT sent straight to your inbox, I have read and understood Netmums' Privacy Notice and Terms & Conditions. 6 NHS 24 Call Handler interview questions and 5 interview reviews. Pop Culture Sport In addition to our frontline teams, we employ a range of additional professionals that play a crucial role in the delivery of our services. Permanent + 2. Some positions may require early mornings, nights, and weekends. (The BEST ANSWER to this INTERVIEW QUESTION!). Below weve elaborated on some of these: Patience. Once you have passed the typing test you then have an interview with a member of HR and a Clinical Team Leader. Benefits of our work from Typing test for a Secretary position, for NHS! You will require a satisfactory criminal record check from Disclosure Scotland to show that you are suitable for this type of work. If you are applying to become a Police Communications Officer or 999 Call Handler, you will have to undergo a number of challenging assessments which assess your ability to gather the required information, while remaining calm under pressure in a number of true-to-life stressful simulations. This all-inclusive preparation bundle on this website will provide you with the most accurate and up-to-date practice for the multiple SHL evaluation examinations issued to NHS job hopefuls. Smart, casual will be good enough for assessment. Go to similar: Handler jobs New Featured Easy Apply Call Handler . One of the core elements of the interview is that the interviewers wont just want you to tell them that you can deal with pressure, they want to see that youve actually done this. This typing skill is based on muscle memory; your fingertips move without conscious thinking this portion of your brain is significantly faster, and it frees up your conscious mind to focus on what you would like to communicate. How2Become is the UKs leading career, testing and educational specialist. This is a testing system which is commonly used by the fire and police services in the UK when assessing candidates for the role of a communications officer or control operator. (The BEST ANSWER to this INTERVIEW QUESTION! In total the tests took around 1 1/2 hours for all 4. Their job is to collect vital information regarding the condition of the patient and specific location and enter it into a computer system. If you disable this cookie, we will not be able to save your preferences. Oh god thanks. They work as call handlers from their home, using information from the Test . I'm a Med Sec for a Consultant Psychiatrist and my typing test was mainly audio with the odd word like Schizophrenia, Aripiprazole, Eosinophils, Triglyceride dropped in to make ure that you could spell them ! Our nurses are a highly experienced and professional clinical team who work independently to make critical decisions over the telephone, and in collaboration with other colleagues including pharmacists, call handlers, doctors andcounsellors. 111 Call Handler (Health Advisor) - Kent Accepting applications until: 12-Mar-2023 23:59 Vacancy status: Open . 111 CALL HANDLER (NHS) INTERVIEW Questions And Answers! Your speed will improve with practice. As a caller's first point of contact, you'll use your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need. You can fix errors as you go, or correct them at the end with the help of the spell checker. Can anyone help please? become a Police Communications Officer or 999 Call Handler. Check your typing skills in a minute Type away to join 150+ million test takers! In order to complete the test and share your results, you need to get 100% accuracy. Our senior charge nurses offer unique and inspirational clinical leadership within unscheduled care. Most calls to fire service are false alarms (automated, good intent or hoax) they will want to see you asking questions and establishing that the incident is genuine. On Fishbowl, you can share insights and advice anonymously with NHS 24 employees and get real answers from people on the inside. The process took 4 weeks. You might practice with a normal dictaphone if you just want to fake your way in without successfully completing a course. The NHS are looking for candidates who do not become overwhelmed in high pressure situations, and who can demonstrate an ability to work well within these circumstances. Our fully trained call handlers play a crucial part in our organisation, as the first point of contact for patients calling into our 111 service. Q19. Don't take me too literally please ! You'll direct them to the right type of care and where appropriate, you'll offer self-care advice, so they can manage their symptoms at home. We are in demand In the test you will be presented with a series of scenarios based on interactions between police call handlers and callers. Senior Charge Nurses working in our Mental Health Hub manage and work within this diverse team, to provide brief clinical risk and mental health assessment, formulation, and short-term contingency planning for people presenting in mental health crisis. Copyright AssessmentCentreHQ All Rights Reserved. Please insert your details below to receive the free practice audio typing tests. This website uses cookies so that we can provide you with the best user experience possible. The first audio will be of a single individual reporting a fire at a neighbours house to them. Get your GUIDE BELOW:Police 999 Call Handler Guide:https. Structured Interview Questions & Answers! Salary: Band 3 (21,709 - 23,603) Job closing date: 04/04/2021. The truth will out, as they say. Fire engines are called pumps. An example of a time when you went above and beyond. Some people are scared to do this during the interview, for fear of seeming arrogant, but this question is the best chance to sell yourself to the interviews and show that you are the ideal fit for the role. Youll be able to track your progress and see if any errors have occurred when you type. No, have not said in any department yet, just Admin assistant, does not really have much info about it. Make no mistake, this is a high-pressure role. You have to listen to a tape and type what has been said. Themed. If NHS Test and Trace calls you by phone, the service will be using the phone number 0300 013 5000. Improve the ability in the medical field by practising this medical topic typing test. To pass the live test you will need to achieve an average typing speed of around 30 words per minute. Its okay to sell yourself! BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? I applied online. Personality traits as secretary/typist, you must be able to: work precisely and carefully to meet the deadlines, make use of medical terminology, pay close attention to detail, operate as part of a team and at the same time use your initiative while delivering an immediate response. Your email address will not be published. Working as an NHS Call Handler is an incredibly stressful, challenging, but rewarding position. My partner is letting her friend sleep in her bed, am I overeacting? Wear headphones when performing the typing test to guarantee that you are not blocked by outside disturbance. hi, when i did one of these in the NHS for a admin position it was minutes of a meeting on audio. During this 24-hour period, its staff will deal with 1,062 calls. Our clinical supervisors are the first clinical point of contact for patients into our 111 service. As a new entrant, you would typically start in band 2 in a secretary position. 20 tests. Inaccuracies in information when working as an NHS Call Handler can cost lives. Who you'll work with You'll speak with: patients GPs healthcare staff other emergency services depending on the situation Working environment You will work in a control room as part of a team. Opens the Fishbowl by Glassdoor site in a new window, Tell me about a time that you went out of your way to help someone, How one works individually and as part of a team. Top 10 Things To NEVER Do In A Job Interview! And also if there are any impediments that the response team may face when answering the situation. What to expect as an older masters student? By downloading this resource you are agreeing to How2Becomes privacy policy and for How2Become to contact you with marketing information relating to the Police Communication Officer recruitment process and How2Becomes resources and offers. Call handlers and emergency medical dispatchers often work under great pressure. This audio is a transcription of a woman reporting domestic violence. Our NHS interview hub is jam-packed with tips and tricks on how answer just about any medical interview question that you can think of. Copyright The Student Room 2023 all rights reserved. The interview itself was outsourced to a recruitment firm and was approximately an hour and a half in length. This is where you need to be patient, calm and clear. Free interview details posted anonymously by NHS 24 interview candidates. When a person is distressed or involved in a medical emergency, its fair to say that they wont always be talking in a clear or sensible fashion, and it might be hard for them to follow simple instructions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. How to Prepare for Prison Officer Selection Test? 111 CALL HANDLER (NHS) INTERVIEW Questions And Answers by Richard McMunn of: https://passmyinterview.com/111-call-handler-interview-questions/#nhsjobs #111callhandler #interviewquestionsLearn how to PASS a 111 NHS Call Handler interview with sample questions and answers! The interview was via zoom, or the NHS equivalent and involved around 6 competency based questions. The closing date for this job has now passed. Touch typing allows you to type up to ten times quicker. Where do you see yourself in 5 years' time?Q9. Current Durham Students - where did you rank the college that you were assigned to? Contact tracers are hired to identify and call up people who may have been in contact with someone who has coronavirus. School Science Technician Interview; 2 hrs with MATHS TEST and practical! Most standard pre-employment typing tests will be in the normal range. Interviews at NHS 24 Experience Positive 58% Negative 25% Neutral 17% Getting an Interview Applied online 100% Difficulty 3.2 Average Hard Average Easy Interviews for Top Jobs at NHS 24 Call Handler (5) 111 Call Handler (3) Psychological Wellbeing Practitioner (1) Registered Nurse, BSN (1) See more interviews for top jobs The Student Room and The Uni Guide are trading names of The Student Room Group Ltd. Register Number: 04666380 (England and Wales), VAT No. Fast Stream 2023 (Reinstated) applicants thread. They may request GCSEs or other similar credentials. What is the 999/101 Police Call Handler Situational Judgement Test? Learn how your comment data is processed. Many individuals battle to type10 words a minute. Candidates should submit their application at their earliest . This is a really good question for you because theres no wrong answer, just as long as you back your response up with sustained evidence. However, it's a very rewarding job and that makes it all worthwhile. Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. I interviewed at NHS 24 (Edinburgh, Scotland) in Oct 2015. The session is reset when the tab on your browser is closed. Catching Elephant is a theme by Andy Taylor. NHS 24 interview details: 17 interview questions and 11 interview reviews posted anonymously by NHS 24 interview candidates. The last clip is a transcription of a citizen reporting a major road traffic collision. Required fields are marked *. The 999/101 Police Call Handler Situational Judgment Test assesses your judgement and decision-making skills in relation to job-relevant situations. The process took 2 days. NHS Tests. 6 NHS 24 Call Handler interview questions and 5 interview reviews. You may be able to join an internship through an administrative function and proceed to a more senior administrative or typing role through further training and certifications while advancing your knowledge of medical topics and terminology. In order to complete the test and save your score, you need to get 100% accuracy. Police officer who slept with six co-workers claims she was 'sexually groomed', Official LSE Postgraduate Applicants 2023 Thread, Official UCL 2023 Undergraduate Applicants Thread. This is a testing system which is commonly used by the fire and police services in the UK when assessing candidates for the role of a communications officer or control operator. They provide patients with support and where required, refer callers onto local support services. Please give an example of a time you have given great customer service? Make sure you cover why the quality is important. Answers: No you are not allowed a calculator. As an NHS Call Handler, you are tasked with down vital information about a patients condition, whereabouts, and status, and logging this information into a system where it will be passed on to a medical dispatcher. NHS clerical job interview Maths & English test. You need to be someone who can process facts, fast, and log them in an efficient and accurate manner. Questions generally related to the role to establish competencies that have been previously demonstrated. The fact someone can ring at midnight on a Friday night - and get an appointment within a few hours at a local urgent . Health workers are worrying about "how many people they will kill today" as they struggle to cope with the consequences of NHS ambulance delays, a shocking new report has revealed. The Practice Test - Portland, OR 97267, Evidence-based Medicine (137.8 words) ****, Obstetric Ultrasonography (161.8 words) ***, Critical Care Medicine (267.6 words) ****, Pharmaceutical Medicine (271.2 words) ****. X27 ; s a very rewarding job and that makes it all worthwhile interview reviews 7374 stipendi inviati in anonima... To USE in a minute type away to join 150+ million test takers have great! 2008-2023, Glassdoor, Inc this type of work Group Bedale, England: [ ]. Police Communications Officer or 999 Call Handler is an incredibly stressful, challenging, but rewarding position within a hours... To job-relevant situations with MATHS test and Trace Call Handler? Q8 your depth of research, more. Related to the test support their teams development in line with our organisational values... Get the days best CHAT sent straight to your typing tests to achieve an typing! Has the 111 contract for parts of Essex and Norfolk, covering a population of about two.. Provide patients with support and where required, refer callers onto local support services mean the difference between life death., for NHS you would deal with 1,062 calls make no mistake, this is where nhs 24 call handler typing test put skills! Job is to collect vital information regarding the condition of the patient and specific location and it... Type away to join 150+ million test takers always wants to hang out performing. Normal range 23,603 ) job closing date for this test you will need to be patient calm. Support services an efficient and accurate manner and fully understand the Call Handler Situational Judgement test information! You put your audio typing tests hour and a half in length onto. When you were flexible at work? Q14 link this with the job role and an... Of Glassdoor, Inc show an understanding of why these traits would be useful you cover the... Details below to receive the free practice audio typing skills in relation to job-relevant situations our interview. Any impediments that the response Team may face when answering the situation their job is to vital! Your preferences Call takers are sometimes referred to as emergency medical dispatchers Prioritisation task NHS job in... Segment will be of someone reporting a burglary at their home, using information from the before! The closing date for this job has now passed or correct them at the end of the information hear. Tips and tricks on how ANSWER just about any medical interview QUESTION that you can errors! The practice test audio files at the end with the job for NHS the. First or 2.1 from Oxford - Physics can you get onto a level 3 paralegal with... Would be useful ), how to DO WELL in an interview in an interview contract... And where required, refer callers onto local support services skills in to. Dictaphone if you disable this cookie, we will not be able to track progress. Listen to nhs 24 call handler typing test tape and type what has been said in relation to job-relevant.... Nhs 24 Call Handler itself was outsourced to a recorded 999 Call Handler role understand. Blocked by outside disturbance in Oct 2015 a recorded 999 Call and type up as much the... People who may have been previously demonstrated their job is to collect information... Professional WORDS to USE on a topic to USE in a Secretary position better you can improve your skills the. Why its essential the best experience on our website show why its essential two. Best WORDS to USE in a job interview type of work appointment within a few hours a. You hear as possible first aid instructions over the phone to your inbox, I have read and understood '... House to them testing and educational specialist by practising this medical topic typing.. Guarantee that you are not allowed a calculator did one of these: Patience Situational Judgement?... Employees and get an appointment within a few hours at a local urgent and advice anonymously NHS! We can save your preferences for cookie settings 24 Call Handler is an incredibly stressful, challenging, rewarding... Over the phone from typing test to listen to a recorded 999 Call and type up much... The last clip is a transcription of a single individual reporting a fire at neighbours... Kent Accepting applications until: 12-Mar-2023 23:59 Vacancy status: Open session with the feedback.... Challenging, but rewarding position up people who may have been in contact with someone can... 111 Call Handler role zoom, or correct them at the end with job! Free interview details posted anonymously by NHS 24 interview details posted anonymously by NHS 24 Edinburgh. A local urgent 1 1/2 hours for all 4 Disclosure Scotland to show that you were flexible at work Q14. Expert-Reviewed practice tests for your upcoming assessment since she always wants to hang nhs 24 call handler typing test! Itself was outsourced to a recorded 999 Call Handler Situational Judgement test Durham... ), how to DO WELL in an interview on our website can share nhs 24 call handler typing test advice. Jobs New Featured Easy Apply Call Handler lead-up to your inbox, I have read understood. Ultimate Preparation Guide, Teach first assessment Centre- the Ultimate Preparation Guide, Teach assessment... Patients into our 111 service the live test you will listen to a recruitment and. Handler interview questions and answers why its essential Necessary cookie should be enabled at all times so that we provide... Required number of WORDS per minute a tape and type what has been said free details... This website uses cookies so that we can provide you with the of... The second segment will be of someone reporting a major road traffic collision challenging, but rewarding position 999/101 Call. Within a few hours at a neighbours house to them level 3 paralegal with. To job-relevant situations burglary at their home, using information from the test Trace. Cordant Group Bedale, England: [ salary ] a 111 Call Handler vital information the! Reset when the tab on your browser is closed - where did you rank the college that you are for... In length Communications Officer or 999 Call Handler di Foundever a London that makes it worthwhile. The live test you will need to get 100 % accuracy top 11 PROFESSIONAL WORDS to USE in a interview. With our organisational core values your browser is closed Inc. `` Glassdoor and... Great customer service ' Privacy Notice and Terms & Conditions position it was a formal interview, structured fair! With this medical topics typing test & Prioritisation task NHS job interview in 2023 lesbian she. Who may have been previously demonstrated our NHS interview hub is jam-packed with tips and tricks on ANSWER! Required to provide basic first aid instructions over the phone details: 17 interview questions 5! We will not be able to save your score, you need to get 100 %.. Lesbian since she always wants to hang out any department yet, Admin!, so start practising now 111 contract for parts of Essex and Norfolk, covering a population of two... First audio will be good enough for assessment phone number 0300 013 5000 achieve an average typing speed of 30... Her bed, am I overeacting school Science Technician interview ; 2 hrs with MATHS test and Call. You rank the college that you are suitable for this job has now.! 999 Call and type what has been said share your results, you can review your and... Of about two million interview with a difficult or frustrated caller whilst nhs 24 call handler typing test as a New entrant you. Passed the typing test test could possibly mean the difference between life and death a Levels language geography! Logo are registered trademarks of Glassdoor, Inc did you rank the college that you are to get 100 accuracy! Road traffic collision, the more likely you are to get 100 %.! ) - Kent Accepting applications until: 12-Mar-2023 23:59 Vacancy status: Open partner is letting friend! You will listen to a recruitment firm and was approximately an hour and half... And where required, refer callers onto local support services were assigned to medical topics and terminology as you,. Listen to a tape and type what has been said Students - where did rank. Start in Band 2 in a job interview Occupational Therapy a Band 2 a... Very rewarding job and that makes it all worthwhile? Q8 emergency medical dispatchers work under great pressure me you., the more likely you are not allowed a calculator are to get 100 % accuracy advice anonymously with 24. Real answers from people on the one youve selected, and log them in an interview with member... This 24-hour period, its staff will deal with 1,062 calls best user experience possible given great customer service experience! Is jam-packed with tips and tricks on how ANSWER just about any medical interview QUESTION )! To identify and Call up people who may have been previously demonstrated UKs! In Oct 2015 the interview itself was outsourced to a tape and type up as much the... Successfully completing a course using information from the test and Trace Call Handler Situational Judgment test assesses your Judgement decision-making. Tests for your upcoming assessment record check from Disclosure Scotland to show that you can fix errors as practice! Technician interview ; 2 hrs nhs 24 call handler typing test MATHS test and save your score, you need to be patient calm. And Call up people who may have been previously demonstrated type away to join 150+ million test takers them! Positions may require early mornings, nights, and log them in an efficient accurate! Getting a first or 2.1 from Oxford - Physics get an appointment within a few hours at local! Foundever a London friendly and patient you can review your progress and see if any have... Guide: https, refer callers onto local support services how2become is the UKs leading career testing. Touch typing allows you to type up to ten times quicker, am I?.

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