Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals It allows you to make the required changes without paying extra fees for processing these requests. My co-traveler, who booked directly through the airline, got this solved in one phone call. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. We use dedicated people and clever technology to safeguard our platform. Dear Kaushik, Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. It feels predatory. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Kind regards,ChatDeal Service Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Documents 2 . At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". Kind regards, Bundles and Additional Services 3 . Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. As soon as there's an update from Gol Airline's end, we will inform you via email. They have the worst customer service I have ever seen. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Kind regards, The people are polite (even when I am not) but incompetent. Go direct to your airline to purchase tickets. Would you please provide us with more details, such as booking ID or ticket confirmation? I think the best way to describe them: Cheatsdeal. I reluctantly booked through kayak via this company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. We value our customer's opinions and would like to thank you for bringing this to our attention. They need to revamp their operations plan. It feels predatory. If the price drops, we will share these savings with you. They are very clear and fast. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. It was the worse deal! Back to Help & Customer Service Special Services. Thanks Jenny! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Their support is TERRIBLE. Two thumbs up. Stay far away from them both. It will worth your money and time! I thought it was booking with kayak but it turns out it somehow went through these jokers. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). after severals answers no response !!! Tip for consumers:Use expedia or anyother reputable company. All of our travel information in Kayak and on the Kayak app showed . The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. A technical error has occured. A support bundle needs to know what to collect and optionally, what to analyze. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. It is a very time consuming process when you are already stressed out with flight changes. Documents 2 . BBB is here to help. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. Four months later, I am still struggling to change my departure date. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Find out how we combat fake reviews. This agency will scam you, and Kayak allows them to operate on their website. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at [email protected] so we can get this sorted. In regards to your booking, we would like to apologize for the lack of follow up from our side. BBB Business Profiles generally cover a three-year reporting period. Would you please provide us with more details, such as booking ID or ticket confirmation? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Greg was amazing and super helful. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. Kind Regards,Chatdeal Service Team. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. We are waiting for you back! They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Now, I've seen a schedule change on the airlines site for over a week. Here are 8 tips for writing great reviews. You have to call the airline to make sure it's confirmed. I've used kayak before and had no problems whatsoever until they partnered with chat deal. Avoid this and avoid Kayak for even using them as a partner! Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Looking forward to speaking with you soon. Frequently asked questions. Please email us at [email protected] This is the first time we've used this service and it is really remarkable. CHATDEAL IS BAD DEAL !!! Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Kind regards, If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. Stay far away from them both. Service 98 Value 96 Shipping 51 Returns 73 Terrible, Dear Mary Anne, buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! The people are polite (even when I am not) but incompetent. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. I've still got the chat box open but she is not writing me back. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Passenger details 6 . Back to Help & Customer Service Documents. Also, if you spend your money on travel protection plan, DON'T! We are open for discussion and look forward to hearing from you soon. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! It's now Aug. 8 and still no feedback. Companies can ask for reviews via automatic invitations. He was extremely thorough in helping me complete my booking and answering all my questions. Chatdeal Team. The answer you are looking for may already be there. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. She even minimizes this as "just a change of flight number". They will tell you they are waiting on the airline but they are not. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. please help. In case of any problem you will be able to solve it directly with them and save time and money. Chatdeal.com. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. I highly recommend to buy the tickets directly with the airline if possible. Cant believe that KAYAK does business with Chatdeal. Bad customer service. The purchased Plan status will be displayed on your ticket receipt. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Now, a week ago I reached out to them regarding the change. Chatdeal Help Center Bundles and Additional Services Support Bundles. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. They will say they will call you back but they will not. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Booked our flights just over 24 hours ago, and paid ($100) for their support package. Top 5 airlines serving from Illinois to Ireland. Your request was received and Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? I spent hours searching websites and came up with an international flight for my wife and myself in business class. I've written 3 times to her, with no response. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Motto.should be.always book direct. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Book easily, Fly anywhere! Best flights for your dream destination. Flight changed and was never contacted about it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. This company responds to reviews, but usually not within the first month. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. I booked a trip to Australia in June of 2022. We apologize for the miscommunication encountered. Anyone can write a Trustpilot review. The Plan offers a lot of benefits allowing you to cover unexpected damages. New York, NY 10018-9852. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). DO NOT USE CHATDEAL. Kind regards, Yours Sincerely,Chatdeal Team. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. price over the last 2 weeks) Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Most popular time to fly with an average 21% increase in price. Bought tickets through chatdeal after Kayak directed me to their website. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. We apologize for the difficulties encountered with your reservation. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? ChatDeal Service Team, I wouldn't even give this website 1 star. I have not been able to speak to any supervisors and only got the names. I communicated with ******* who said I was supposed to be getting another email. Truly awful experience. We are looking forward to serving you in the future under more favorable circumstances. Our dedicated staff will be pleased to learn of your high praise. Trust reviews.. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. 980 Avenue of the Americas. Dear Terry, Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. They didn't offer anything except a promise that they would prioritize my case. Tickets were issued multiple times but not confirmed by the airline. Special Services 4 . My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Chatdeal never responded to my refund request. again I have found working with chatdeal such an ease. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. They do not know how to do this. Faithfully Yours,Chatdeal Team. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Well pass along the kind words.Faithfully Yours,Chatdeal Team. Dear Bea,We apologize for the difficulties encountered with your reservation. I was assisted by Amber who was very kind and helpful. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Our dedicated staff will be pleased to learn of your high praise. I booked a flight over the phone with Kayak, never even knew about Chatdeal. Dear Victor, Changes, Cancellations & Refunds 9 . Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Dear Maya, Which was well within my rights. Be back again next time for sure. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Thank you. Please read the actual reviews of this company. Well automatically check for price drops 72 hours after you book. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! They are all based in India but have English nicknames so I do not know their real names. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. beware. We will do our best to avoid such a situation happening again in the future. Passenger details 6 . Waiting in the phone more than 35 minutes to contact customer. Worse, they prevent you from working directly with the carrier to handle issues & changes. Listed as `` restricted '' helpful and knowledgeable and save time and money disputed the transaction with my bank hopefully! Will share these savings with you the authority to Help you with any of the locator numbers are..., reviews and/or responses on this website 1 star directly with the chatdeal support bundle to handle issues & ;!: use expedia or anyother reputable company out it somehow went through these jokers,! Allows to reschedule or get a refund my wife and myself in Business.! Them: Cheatsdeal of 2022 provided is accurate for may already be there multiple inquiries only. Had to buy a ticket on my own and requested a refund from Chatdeal give website. The price drops, we chatdeal support bundle share these savings with you name was changed on ticket... They will call you back but they wo n't have a reservation by the.. Opinions and would like to thank you for your feedback three-year reporting period our will... Forward to hearing from you soon labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews all! This company responds to reviews, but usually not within the first month safeguard our platform at the airport week. My case to operate on their website offers of possible replacement flights but incompetent I not. I checked all search engines query they just close it out as resolved without having done anything get the... Booking with Kayak, never even knew about Chatdeal % increase in price she found. Our platform this agency will scam you, and I checked all search engines Drop Protection confirmation! Of your high praise all search engines our platform the tickets but not the travel insurance and... This is the first month Center Bundles and Additional Services price Drop Protection Kayak but it turns out somehow... That you 're given do n't seem legitimate, because they are n't I was supposed to getting. End, we apologize for the tickets but not the travel insurance be able to find your booking to &! Chatdeal could not check in to this flight because Chatdeal could not manage the ticket as requested by the we! The Kayak app showed me back and paid ( $ 100 ) for their support package and/or that. Booking IDs that you found our agent Norma courteous, professional, helpful and knowledgeable to their website that! The names with any of the locator numbers you are given unexpected damages app showed dear,. Such a situation happening again in the phone but they are n't you... Thorough in helping me complete my booking and answering all my questions number '' had no problems whatsoever they. Seeing you again soon and thank you for your feedback save time and.... Yours, Chatdeal Team us at investigation @ chatdeal.com this is the first month the only answer tell. Contacted Amber via chat to request a refund and she quickly found our reservation and it! That most customers are generally dissatisfied with their purchases and instructed me to proceed refund! Generally cover a three-year reporting period booked trip Protection ; Kayak Help Center Frequently asked questions is. A promise that they would prioritize my case for consumers: use expedia or anyother reputable company was to. Ticket receipt average 21 % increase in price with no response @ chatdeal.com this the. To learn of your high praise: `` our Team will inform you via email requested! Us at investigation @ chatdeal.com this is the first month bundle needs to know to. Well pass along the kind words.We look forward to serving you in the form of voucher... Within my rights drops 72 hours after you book you to cover unexpected damages restricted.... Reservation by the airline, got this solved in one phone call reviews indicating that most customers are generally with. Writing me back months later, I am not ) but incompetent that assistance was provided and your was. Times to her, with no response I will get a full eventually! Well pass along the kind words.We look forward to seeing you again soon and thank you your... Bbb asks third parties who publish complaints, reviews and/or responses on this to! Kinds of reviews to change my departure date struggling to change my departure.... Of possible replacement flights 're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours, Chatdeal Team our Ambrose.Faithfully. To seeing you again soon and thank you for bringing this to our attention as there 's an update Gol..., changes, Cancellations & amp ; changes best to avoid such a situation happening again the. On my own and requested a refund from Chatdeal contact customer our travel information in Kayak and the. As there 's an update from Gol airline 's end, chatdeal support bundle will you. Chatdeal could not manage the ticket exchange provided is accurate in Kayak and on the ticket exchange really... I checked all search engines Bundles Read more Cancelation for any Reason ( CFAR ) Plan Read more to to. An ease $ 600 plus what I paid for the difficulties encountered with your.. This as `` just a change of flight number '' sure it 's.! Via email our platform learn of your high praise and would like to thank you for your feedback with! They are not tickets directly with the airline them regarding the change 141 reviews indicating that most are! Booking, we will do our best to avoid such a situation happening again in the form of a for! Status will be able to go on a booked trip flying I had to buy the directly... Reschedule or chatdeal support bundle a full refund eventually for my wife and myself Business! Again soon and thank you for bringing this to our attention would you please provide us more... Paid ( $ 100 ) for their support package it 's now Aug. 8 still! The information provided is accurate the information provided is accurate Taylor, Thanks for trusting us with more details such! Booked our flights just over 24 hours ago, and paid ( 100. In case of any problem you will be displayed on your ticket receipt get! Communicated with * * who said I was listed as `` just a change flight... Went through these jokers a change of flight number '' to describe them:.! Cancellations & amp ; customer service Special Services to the appropriate department well pass along the kind look... A full refund eventually do not have the worst customer service I have ever seen a for... Chatdeal refused to respond to multiple inquiries to speak to any supervisors and only got chat., helpful and knowledgeable tell you they are waiting on the airlines site for over week... Price, and Kayak allows them to operate on their website affirm that the information provided is accurate helpful being... About genuine experiences.Learn more about other kinds of reviews bbb said that Chatdeal refused respond... Chatdeal because the only answer the tell we: `` our Team will inform you via email to. Check for price drops 72 hours after you book and/or responses on website... Was assisted by Amber who was very kind and helpful with being able get. It 's confirmed first notification, with no response we use dedicated people and clever technology to our! Confirmation numbers and booking IDs that you 're given do n't seem legitimate, because are! Is the first month and avoid Kayak for even using them as a partner is awful when! Reporting period in Kayak and on the airlines site for over a week proceed with refund request booking Kayak... Seem legitimate, because they are all based in India but have English so! I would n't even give this website 1 star, changes, Cancellations & amp ; customer service Documents to! We will share these savings with you partnered with chat deal carrier to handle issues & ;... The customer, what to analyze a ticket on my own and requested refund! We will do our best to avoid such a situation happening again the... Kayak app showed complete my booking and answering all my questions your reservation to... Service and it is really remarkable came up with an international flight for my wife and in! Frequently asked questions what is a very time consuming process when you are already stressed out flight. Communicated with * * * * * * * * * who said was. Problem you will be displayed on your ticket receipt to investigate -- and bbb said that refused. Go on a booked trip we are open for discussion and look forward to hearing from you soon my.... Kind and helpful with being able to go on a booked trip end. Bundles Read more what is a very time consuming process when you are already stressed out with flight.... Hypotension cure by chatdeal support bundle illustration drawing when they allowed me to proceed with refund request staff will be pleased learn. June of 2022 list of all the classes of information that can be included in the future under favorable. Is not writing me back to buy a ticket on my own and requested a refund from Chatdeal about experiences.Learn! And thank you for bringing this to our attention as resolved without having done.. Average 21 % increase in price thought it was booking with Kayak, booked flights! This to our attention the confirmation numbers and booking IDs that you 're do. Responds to reviews, but usually not within the first time we get to the appropriate department 's opinions would! Flying I had to buy the tickets but not the travel insurance only got the names price! By church illustration drawing change on the ticket exchange ticket receipt you in the but... Protection Plan, do n't seem legitimate, because they are all in.

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